TITLE
    AppleWorks 6: AOL Users Must First Connect to Internet to Use Web Clippings
Article ID:
Created:
Modified: 		106087
12/7/00
12/8/00
TOPIC

    You must make at least one IP (Internet Protocol) connection before AppleWorks 6 can access Web-based clippings.

DISCUSSION

    Symptom

    If you connect to America Online and then immediately try to access Web-based AppleWorks clippings, this message appears:
      "You must be connected to the Internet in order to access content from a Web site."

    Products affected
    • AppleWorks 6
    • America Online

    Solution

    There are three contributing factors to understand for this issue:
    • Because America Online uses proprietary connection protocols, it may not make an IP connection immediately.
    • Your computer's underlying IP software, or "stack," must be activated before you can make an IP connection. Most Internet applications, such as Netscape Communicator or Microsoft Internet Explorer, do this automatically.
    • AppleWorks does not activate the IP stack.

    To work around this issue:
      1. Connect to America Online.
      2. Open an Internet application, such as Netscape Communicator or Microsoft Internet Explorer, that is not a part of America Online. This activates the IP stack. Keep in mind that getting email via America Online does not necessarily activate the IP stack due to its proprietary protocols.
      3. You may quit the application you used to activate the IP stack.
      4. Open AppleWorks 6.

    Once the IP stack is activated, you should be able to use Web-based clippings in AppleWorks.

Document Information
Product Area: Apple Software
Category: AppleWorks
Sub Category: General; Troubleshooting
Keywords: kworks

Copyright © 2000 Apple Computer, Inc. All rights reserved.