TITLE
    ARA, Express Modem, and Net Install Problem (2/94)
Article ID:
Created:
Modified: 		14737
3/1/94
03/01/94
TOPIC


    I'm trying to do a net install using the Apple Installer over an AppleTalk
    Remote Access connection. The installer keeps cutting me off after I click
    the install button. I have a Macintosh Quadra 840AV, I'm using a GeoPort
    Telecom Adapter, and AppleTalk Remote Access 1.0. I tried a net install
    over AppleTalk Remote Access with my Macintosh IIci and external modem and
    everything worked fine.

    Listed below is the sequence when net install failed:

    1) Connect to AppleTalk Remote Access Server.
    2) Quit AppleTalk Remote Access and stay connected.
    3) Launch Net Installer for CD-ROM Setup v5.0.
    4) Installer Loads fine. Click Install.
    5) Installer asks to quit all other applications.
    6) Clicked Continue
    7) AppleTalk Remote Access connection is dropped
    8) Message states that server is dropped and installation cannot continue

    Is there a solution? It seems there is a limitation with the Express Modem
    Software or GeoPort Telecom Adapter, since my Macintosh IIci worked fine
    with AppleTalk Remote Access and Apple Installer.

DISCUSSION


    We have been told that in order to change the Express Modem software, so
    the Installer does not shut it down, will take a lot of work and there are
    no current plans to do this.  We have submitted this as an enhancement
    request.

    We came up with two similar workarounds that still require downloading the
    software, then doing the install, but at least they do not require any
    additional equipment:

    * Depending on the amount of software that must be downloaded and the
    amount of RAM installed on your computer, you could create a RAM disk to
    copy the software into, disconnect and quit ARA, then run the
    installation.  The RAM disk still appears if you then restart with the
    Shift key down to disable extensions.  This will increase the amount of
    RAM available for the Installer to run in.  We successfully downloaded
    Microsoft Mail and installed it using a RAM disk on a computer with 4MB
    of RAM.

    * The RAM disk method isn't likely to work with a huge program like Word or
    Excel.  We used disk partition software that comes with Norton Utilities.
    We created a couple of partitions on our hard drive and copied the
    software into them.  The nice thing about these kind of partitions is
    they can be created and deleted on the fly.  Although we didn't perform
    extensive testing, this method also appeared to work.



Document Information
Product Area: Communications-Networking
Category: Apple Remote Access (ARA)
Sub Category: General Topics

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