TITLE
    Color StyleWriter 2400: Will Not Print In Color (9/95)
Article ID:
Created:
Modified: 		17530
4/5/95
9/5/95
TOPIC



    I cannot get my Color StyleWriter 2400 to print in color, it only prints in black and white.

DISCUSSION


    You should be able to print in color, however if you are using a program that does not support color printing you will not be able to use color. For example, the Grolier's Encyclopedia which is included with certain Performa computers, does not support color printing. So, you should make sure your application supports color printing. You should also make sure you have the print driver configured for color, the color ink cartridge has ink, and the color ink cartridge is properly installed.


    In order to determine the cause of the problem perform the following tasks:

    1) Generate a test page by powering on the printing and holding the power button until the power light starts to blink. See page 15-16 of the user's manual for more information.

    If the test page appears in full color then the printer is working fine.

    If the page is normal but the only color is black then the color ink cartridge is not installed in the printer. Install the color ink cartridge for color printing.

    If the black sections of the test page appear normal, but the color sections are missing or more of the colors then the color ink tank is either missing or empty.

    2) Try printing a simple document that has color in it. Make sure that the user selects 'Color' instead of 'Grayscale' or 'Black & White' in the print dialog box. If the document doesn't print in color then try printing another color document from a different application. If the inability to print in color is specific to an application, customers should also contact the vendor of that application for assistance.

    Note:
    This situation can occur with any color printers, including other Apple printers such as the ImageWriter II, Apple Color Printer, Color
    StyleWriter Pro, Color StyleWriter 2400, or the Color LaserWriter 12/600.


    Article Change History:
    05 Sep 1995 - Reviewed and reformatted Discussion.
    28 Jul 1995 - Updated information

    Support Information Services

Document Information
Product Area: Printers
Category: StyleWriters
Sub Category: Color Stylewriter 2400

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