This article contains the answers to frequently asked questions (FAQ) on AppleShare File Sharing.

Questions in this FAQ:

1) What do I do if my users cannot see the server?

2) What do I do if my users cannot log on?

3) My users get disconnected unexpectedly. What can I do?

4) I selected inherited privileges over explicit, but it is not working. What can I do?

5) I lost (or forgot) my administrator's password. What can I do?

6) What can I do to speed up my server?

7) I cannot get into the Users and Groups control panel on the server. What can I do?

8) My server crashes continually. What can I do?

9) I cannot eject removable media. What can I do?

10) How do current AppleShare users upgrade to AppleShare 4.2?

11) Is AppleShare 4.2 and 4.2.1 compatible with Open Transport?

12) Does AppleShare 4.2 run on PCI-based Macintosh systems?

13) Will AppleShare 4.2 run on 68040 machines? Will it run on non- Workgroup Server platforms?

14) Where is the Owner Name and Macintosh Name found in the Sharing Setup control panel stored?

• Make sure file server application has been launched.
• Make sure something has been shared with the Admin program.
• Make sure the proper network driver is chosen in Network control panel.
• Check that network cable connections are securely attached.

• Make sure the client user has the correct name and password.
• Make sure the caps lock key has not been pressed.
• Make sure that login is enabled for the user in the Admin program.
• Make sure something has been shared in the admin program and that the user has access to the shared item.

• Check to be sure the server has not crashed.
• Check for network problems, for example look for termination issues with the network.

• Make sure remote user activity meter is set to 100%, which lets the server access 100% of the available CPU cycles.
• Check to see if other applications are running on the server, like Apple Internet Router, Print Server, or an e-mail server. If possible transfer these applications to another computer. Remove third-party extensions from the computer to eliminate extension conflicts, or perform a clean system software installation if necessary. On AppleShare 4.0.x or 4.1 servers, you could experiment with different cache settings, as explained in the manual.
• Look for bottlenecks. If the server is using LocalTalk cabling, consider using Ethernet. Consider getting a higher performance hard disk drive or caching SCSI card. Consider upgrading to faster server hardware.
• There is no benefit in increasing RAM allocation to file server application in the Get Info window. The file server extension allocates the amount of memory it needs based on the number of concurrent users set in Admin program.
• Try adjusting Disk cache in the Memory control panel anywhere from 256K to 2048K. With AppleShare 3.0, there is no benefit to setting Disk cache above 2048K.

• Reset the server name in the Sharing Setup control panel. This can be any name, just do not leave the computer name field left blank.
• Restore the saved Users & Groups Data file to the Preferences folder in the System Folder.

• If no users are logged on, drag the icon to the trash.
• If users are logged on, select the UnMount Volume command from the Server menu of file server application.
• If you tried the above but are still having problems, check the SCSI driver versions, the latest are recommended.
• A freeware utility, UnmountIt, may or may not help to unmount removable volumes. Look for it on ftp.apple.com, or through user groups.