TITLE
    Power Macintosh: GeoPort Troubleshooting Steps
Article ID:
Created:
Modified: 		19881
5/29/96
11/12/97
TOPIC

    I just got my GeoPort Telecom Adapter version 2.x for my Power Macintosh computer and I cannot get it to work. What do I do?

DISCUSSION

    Before you use an online service, terminal software, or Internet connection software make sure the modem software is working. As a test, send the "My First Fax" document to someone. If Faxing the document does not work, here are some troubleshooting steps you can use to get your GeoPort Telecom Adapter working:

    1) Make sure you have the correct version of the Apple Telecom software installed on your computer. Apple recommends Apple Telecom v2.3.2 or later, and this software can be found online at Apple Computer's software update locations.

    2)Check the physical connections of the GeoPort Telecom Adapter.

    * The GeoPort Telecom Adapter should be connected to the computer's modem port.
    * The telephone cable should be connected to the GeoPort Telecom Adapter's RJ11 jack with a telephone jack icon.
    * Optional, a telephone can be connected to the GeoPort Telecom Adapter's RJ11 jack with a telephone icon.

    3)Make sure that your settings in the Express Modem control panel are set appropriately.
    * Express Modem is turned on.
    * Under advanced options set the progress sounds to keep on until carrier.

    NOTE: This is for troubleshooting purposes only. It will leave the speaker on until the carrier is established. After you have verified that the modem is functioning, you may select another option more suitable to you.

    4) Delete the following preferences
    * Express Modem Preferences
    * Fax terminal Log
    * Fax terminal prefs
    * Fax viewer prefs
    * Finder prefs
    * GeoPort teltool prefs

    5) Clear the parameter ram.
    * Turn machine off.
    * Restart machine and hold down option-command-p-r keys.
    * Keep keys held down until you hear at least two startup chimes.

    6) Make sure AppleTalk is set to inactive in the AppleTalk control panel on the PCI based Power Mac computer models (7200, 7500, 8500 or 9500).

    7) Turn on only the extensions needed to run the GeoPort and restart the machine
    * Use the extensions manager to select the system set
    * Turn on fax extension, fax sender, telephone manager, and express modem.

    8) Upon restarting your machine, make sure the GeoPort and Fax extensions load. During startup the fax extension appears as a fax with a piece of paper rolling out of it and the geoport extension is a telephone with buttons that will flash. If either of these to do not appear, appear with an X over them, or are dark and do not show animation try turning on just the geoport extensions listed in step 6. If they continue to not load at startup, delete and reinstall the Apple Telecom software.

    9) Disconnect and reconnect the GeoPort Telecom Adapter from the back of the computer while it is turned on. This will reset the GeoPort.

    10) Delete and reinstall the Apple Telecom software.

    11) Try another phone jack. Make sure that it is an analog line as opposed to a digital line. Analog lines have been the standard for sometime in telephone or voice signal. However, digital lines are being installed for use as well.

    12) Clean install the system software and then install the Apple Telecom software.


    These articles can help you locate the software update mentioned here:

    * "Where To Find Apple Software Updates" -- Lists online services for free Apple software updates.

    * "Obtaining Apple Product Support in the USA" -- Lists 800 numbers and online services for software updates, Apple support information, and a subset of the Apple Tech Info Library.

Document Information
Product Area: Computers
Category: Power Macintosh
Sub Category: General Topics

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