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TITLE
Drive Setup: Common Reasons Why it Cannot Update Driver
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Article ID:
Created:
Modified:
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20694
12/2/96
10/12/00
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TOPIC
This article describes reasons why Drive Setup options many not be available (options are dimmed) on both SCSI and IDE drives.
DISCUSSION
Some users have reported issues when attempting to update their SCSI disk driver with Drive Setup 1.0.4. They notice the Update Driver option is dimmed, and if they reformat the hard disk, they can update the driver.
The update driver option may be dimmed because of the following:
The hard disk was formatted with a third-party utility
Drive Setup will not attempt to update the drivers on a device being controlled by a third party driver. A reason for this, is to not replace a security driver which may have moved vital data on the hard disk. The next time the user starts the computer, the hard disk may now be corrupted and unusable.
The installed driver is newer than the version supplied in Drive Setup
Check the version of the hard disk driver by selecting the hard disk and choosing the Get Info command in the File menu. The Info window will show the version information for the driver in the Where field. For instance, a drive formatted with Apple's Drive Setup might show:
Macintosh HD, Bus 0, SCSI ID 0, (v8.0.4)
The driver version is listed between the parentheses. If the version is newer than the version of the driver installed by Drive Setup, Drive Setup will not be able to update the driver. You do not want to place an older version of the driver on the hard disk so the update option is disable in this circumstance.
For additional information on updating the driver see the following article:
Article 22167: "
Apple Hard Disk Driver Matrix
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You can refer to the last two digits of the driver version number to determine whether the version of Drive Setup will have a newer driver. For example, if in the Get Info window, the driver version number is 8.0.5 and the version of Drive Setup is 1.0.4, Drive Setup will not update the driver (.0.5 is newer than .0.4).
Some PCI-based Power Macintosh computers shipped with Drive Setup 1.0.4 and with hard disks that contain SCSI driver version 8.0.5. Driver version 8.0.5 has fixes specific to the Power Macintosh 9500/200 and Workgroup Server 8550/200. The 9500/200 and Workgroup Server 8550/200 ships with a Drive Setup Updater program that will let users update their SCSI driver to version 8.0.5 after formatting with Drive Setup 1.0.4. If either the 9500/200, or 8550/200 is reformated using Drive Setup, the driver installed will be listed, when performing a Get Info, as version 8.0.4.
The Drive Setup Updater when used to update the driver to version 8.0.5 will still be listed, in Get Info, as 8.0.4 -- the driver itself gets updated, but the version string does not. Other PCI-based Power Macintosh computers, like the Power Macintosh 7600 and 8500, may also ship with hard disks that have driver version 8.0.5. Drive Setup 1.0.4 will not update these drivers resulting in the update option being dimmed.
Do not be concerned with Drive Setup 1.0.4 not being able to update the driver on computers other than the Power Macintosh 9500/200. Due to manufacturing efficiency, the 8.0.5 version of the SCSI driver is being installed on all SCSI hard disks. If you are not using a Power Macintosh 9500/200, there is no harm in formatting the hard disk with Drive Setup 1.0.4 and having the driver revert to version 8.0.4. Also, there is no need to format a hard disk and revert to driver version 8.0.4 just because the update option in Drive Setup is dimmed.
PowerBook Password Security
If you are using a PowerBook, you need to first disable the password protection feature in the Password Security control panel. Password security prevents Drive Setup from updating the driver.
Media Not Partitioned
The first IDE drives installed in Macintosh computers were initialized with the Internal HD Format 1.x utility, and did not have partitioning information. Drives that show "Where: Macintosh HD, AT_0" in the volume's Get Info window are such drives. IDE drives partitioned with Drive Setup include partition information. This is why Apple's Internal HD Format utility does not recognize newer IDE drives. For more information search for the following articles:
When a volume is selected in Drive Setup, the application looks for partition information on the hard disk. If it finds this partition information, the option to update the disk's driver is available. If this partition information is absent, you have to re-initialize the hard disk to properly format it to include this partition information in order to access the other options.
WARNING:
Reformatting or re-initializing your hard drive erases all information on your disk. Make sure you have a backup of all files you may have created and any pre-installed software that came with your computer.
You are strongly encouraged to run Disk First Aid (or equivalent 3rd party utility) before updating the hard disk's driver. If the utility program cannot repair the damage, then update the driver. Updating a corrupted disk's driver could lead to data loss, so backup all data before updating the driver.
If updating the driver fails to correct the issue, then you may need to reformat the hard drive. Again, backup all data, as reformatting the hard drive will erase all data.
The latest version of Drive Setup is available from the Apple Software Updates Web site at
http://www.apple.com/swupdates
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The following computers should use the Drive Setup program:
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All computers with PowerPC or PowerPC G3/G4 microprocessors
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Macintosh LC 580 series
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Macintosh LC 630 series
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Macintosh LC 630 DOS Compatible
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Macintosh Quadra 630 series computers
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Macintosh Performa 580 series computers
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Macintosh Performa 630 and 640 series computers
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PowerBook 150 series computers
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PowerBook 190 series computers
All other computers should use Apple HD SC Setup.
NOTES:
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Drive Setup does not work with PowerPC Upgrade Cards. You can use Apple HD SC Setup to update your driver or initialize a disk, but you need to turn off the PowerPC upgrade card before using Apple HD SC Setup.
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PowerBook 150 computers do not need to update the internal hard disk driver. That driver is contained in your computer's ROM. If you try using either utility program to update the driver, nothing will happen.
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