This article is the Apple Remote Access (ARA) 3.0 ReadMe file.

• ARA 3.0 is rewritten "from the ground up" using native Open Transport interfaces, and runs native on PowerPC based personal computers.
• ARA now supports the open PPP standard, and can be configured to connect to multiprotocol PPP servers using both AppleTalk (ATCP) and TCP/IP (IPCP) concurrently, or can be configured to connect to PPP servers at Internet Service Providers (ISP's). ARA can now call your office or the Internet.
• ARA 3.0 offers Open Transport-style control panels, now fitting in with modern Mac OS human interface design and is now consistent with the rest of Open Transport.
• Automatic detection of server protocol support (ARAP or PPP).
• ARA 3.0 is scriptable.
• ARA 3.0 includes AppleGuide Help.
• A Control Strip Module is included.
• The Remote Access control panel includes send and receive indicators of network traffic.
• Open Transport 1.1.1 or later is required.

• ARA 3.0 Client includes a control strip module.
• The Remote Access control panel replaces the PPP control panel.
• The Remote Access control panel includes a triangle control to reduce the window size.
• AppleTalk PPP (ATCP) support is now included.

1. Install Open Transport 1.1.
2. Install Open Transport version 1.1.1 or later. Open Transport 1.1 and 1.1.2 has been provided with this product.

1. Install System 7.5, Update 2.0. (Available free online at Apple Software Update sites. See the following section for information on how to find these sites.)
2. Choose Open Transport (if it is not already chosen) in the Network Software Selector which is located in the Apple Extras Folder. Once you choose Open Transport, restart your computer.
3. Install Open Transport version 1.1.1 or later. Open Transport 1.1 and 1.1.2 has been provided with this product.

1. Choose Open Transport (if it is not already chosen) in the Network Software Selector which is located in the Apple Extras Folder. Once you choose Open Transport, restart your computer.
2. Install Open Transport version 1.1.1 or later. The Open Transport 1.1.2 Update has also been provided with this product.

1. Use the Mac OS 7.5.3 or System 7.5, Update 2.0 installer to custom-install Open Transport 1.1.
2. Choose Open Transport (if it is not already chosen) in the Network Software Selector which is located in the Apple Extras Folder. Once you choose Open Transport, restart your computer.
3. Install Open Transport version 1.1.1 or later. The Open Transport 1.1.2 Update has also been provided with this product.

1. Reinstall system software using the system software disks that came with your computer.
2. Based on the version of the system software that came with your computer, use one of the procedures above to install Open Transport version 1.1.1 or later.

• Save any special modem scripts from your system folder (extensions folder) prior to installing ARA 3.0.
• Please note that any previously installed Open Transport/PPP and ARA 2.x system software component will be replaced by ARA 3.0. ARA 2.x connection documents can be converted through the "import" button in the "Configuration" window of the Remote Access Control panel. Select "Configuration" from the file menu of the Remote Access Control Panel to display the "Configuration" window.
• Although your existing Open Transport/PPP configurations will be automatically converted to conform to the ARA 3.0 configuration format, you can save your existing configurations using the "export" button in the "Configuration" window. Select "Configuration" from the file menu of the PPP Control Panel to display the "Configuration" window. Using the export and import features also allows you to move configurations from one system to another.
• If you are using the ARA 2.1 Personal Server on a system that is also configured to receive Faxes using 3rd party FAX software, you may need updated FAX software before installing the ARA 3.0 Personal Server. Verify with your FAX software vendor that their package is compatible with ARA 3.0 before updating.
• Open Transport/PPP users need to be aware that ARA 3.0 subsumes Open Transport/PPP functionality.

• The ARAP Client is not notified if new network services appear on the Server side. Specifically if the Client connects via ARAP to a network on which there is no router, when a router is started on the ARA Server network, the Client is neither notified that the new network connectivity is available nor can the Client access the new services available across the router. To see these new network services the user must disconnect the current ARA connection and reconnect.
• Some Client connections set to the "Automatic" protocol in the Remote Access Control Panel may get the ARAP protocol even when the PPP protocol is available. The activity log will display what protocol is being used. If PPP protocol is desired, explicitly select that protocol under the protocol option instead.
• AutoRemounter does not work with ARA. Volumes mounted via ARA 3.0 prior to Sleep mode will not be automatically remounted.
• ARAP or PPP connections will be disconnected if the machine goes into Sleep mode. The user will receive a "terminating ARAP or PPP connection" dialog upon wakening.
• If you restart a PowerBook which is set up as an ARA 3.0 Server and is using a PC Card modem, the ARA server may not enable the auto-answer mode with some PC Card modems.
• Sometimes when the PowerBook 3400 with the built-in 33.6K Modem/Ethernet card as an ARA Personal Server a Client will not be able to access AppleShare servers or machines running Personal File Sharing. The attempt to mount the server will succeed, but when the server icon is opened the connection may time out and drop the remote access connection.
• The control strip may not accurately display the amount of time connected as shown in the connection document.
• In some cases the status information in the Remote Access Control Panel is not updated correctly even if a connection is made successfully. This may happen if you make one connection where the TCP/IP Control Panel is set to use MacIP, disconnect, change to a TCP/IP Configuration that uses PPP, and then connect again. If you have the Control Strip installed, the ARA Control Strip Module can be used to verify your PPP connection was successful using the following procedure:
  
  1. Select Status Display in the ARA Control Strip pop-up menu.
  2. Choose the Time connected radio button.
  3. Press the OK button to dismiss the dialog box.
  
  The time connected status display will increment if a successful connection has been made. The status will display 0:00:00 if there is no active connection.
  The combination of a PPP call, following a MacIP call can also cause the PPP connection to fail if the "Connect automatically when starting TCP/IP applications" Protocol Option is selected. If you restart your computer between changing configurations, or after a failed connection the next connection will be successful.
• Launching a non-X.25 ARAP file server alias is successful if the X.25 check box option is set. If you have installed the X.25 option for ARA 3.0 and have created a volume alias over an ARA connection using the X.25 option, but then find that you cannot reconnect to the volume later when using the alias, check to see if the X.25 option box is still checked in the ARA Options dialog. When the alias is created, the X.25 information is not stored into the alias. As a result, if the X.25 option box is unchecked, then ARA will use it's current setting and fail to connect via X.25 when the alias is used to establish the connection.

• If you are using Express Modem software with either an Express Modem or a GeoPort Telecom Adapter, you must turn on 32-bit addressing in the Memory control panel.
• If an ARA 3.0 Client launches an Apple installer on a remote server volume and the installer needs to quit any running applications, the connection will be dropped. Apple recommends dragging the application net install folder to the hard drive before starting an installation.
• If an ARA Server using a GeoPort modem is shut down (using the Shut Down item in the Special menu) while a Client is connected, the Client may not receive a disconnect notification. The Client will eventually timeout. Apple recommends manually disconnecting Clients before shutting down the ARA Server.
• If an ARA client using a GeoPort modem is shut down while there are open applications, the applications may display alerts to the fact that the connection has disappeared. Apple recommends manually quitting such application before shutting down the Macintosh. You can place an alias of the "Disconnect Remote Access" Apple Menu Item into the System's Shutdown Items folder. If you do this, do not cancel the disconnection.
• A client machine with an Express Modem or GeoPort software and System 7.x may stop responding when aliases are used to make a remote connections. This is resolved by upgrading to Mac OS 8, or not using the alias feature in this configuration.
  Note : This does not apply to the internal 33.6K modem on the PowerBook 3400; alias connections from the 3400 work as expected.

• If the user installs ARA 3.0 Personal Server software on a system that had ARA 2.1 Client software, the ARA 2.1 application is not removed. Launching ARA 2.1 will result in a failed connection. To prevent this problem remove the ARA 2.1 application.
• Users are recommended not to install Open Transport/PPP over ARA 3.0. ARA 3.0 subsumes Open Transport/PPP functionality. Open Transport/PPP is installed by default when loading Mac OS 7.6 or later. If Open Transport/PPP was installed over ARA 3.0, reinstall ARA 3.0.
• When using PPP, the user must set the TCP/IP Control Panel to Connect via: PPP before connecting to an IP service. Attempting to set the TCP/IP Control Panel to Connect via: PPP after the connection will fail forcing a reconnection to any IP service.
• Prior to Mac OS 8.0, the Mac OS Guide makes references to the PPP Control Panel. The PPP Control Panel was replaced by the Remote Access Control Panel with ARA 3.0. For assistance, open the Remote Access Control Panel and use the Remote Access Guide.
• On a Client only ARA System, if the Users&Groups Control Panel is opened, each "User" has an option to enable dial-in even though the server functionality is not present.
• When using a Terminal Window upon opening a PPP connection, the Terminal Window will be closed if the user chooses the "Cancel" option. The terminal window can be brought up only once during a PPP session.
• ARA 3.0 works with 2.x aliases but ARA 3.0 aliases cannot be used with earlier versions of ARA.
• When traveling outside of the U.S., the user may need to manually edit the area code in the Remote Access setting to remove the leading "0" in the as DialAssist does not strip the "0".
• When updating to ARA 3.0, retain your Open Transport/PPP configurations by using the export and import procedures. See your ARA 3.0 User Manual for more detail.
• If you are using a Global Village PowerPort Platinum Pro PC card modem and you get an error message stating the port is busy, please check the Global Village web site at ( http://www.globalvillage.com/ ) for information and updates.
• The Verbose Logging checkbox does not provide additional server information.
• There is no maximum size to the Remote Access Log. If disk space is at a premium, periodically back up the log file and clear the log. The Log file is located in the Remote Access folder in the Preferences folder.

• If your connection protocol is set to "Automatic" and the connection attempts repeatedly fails, set the connection protocol to either PPP or ARAP. Some servers are not compatible with Automatic connections.
• When connecting to some 3rd-Party PPP servers with AppleTalk, the ARA 3.0 software may erroneously indicate that the connection is still pending when it has actually connected. One symptom is that the ARA Control Panel will indicate that ARA is "starting network protocols" and not change. If VM is On, the problem may disappear when turning VM Off.
• When using Timbuktu 3.0.2 you should not click rapidly between different zones with some 3rd party remote access servers. The number of responses can overload the server and prevent display of devices in the selected zone until the remote access server is less busy. When dialing into an Ascend server it can sometimes take a long time ( 5-10 minutes) for all devices to be displayed. Apple, Ascend and Farallon are working to prevent this from happening through an update to one or more products.
• When using the ARA Client from a network without zones or a single Macintosh, if the AppleTalk Control Panel is set to Ethernet, Timbuktu 3.0.2 may not display a list of zones after the connection to the remote network is made. The workaround is is to set the AppleTalk Control Panel to Remote Only.

• ARA 3.0 provides the same security features present in ARA 2.x products. In order to provide the same level of security for TCP/IP clients the ARA Server must be configured in the following manner:
  • AppleTalk must be active.
  • TCP/IP must be set to use the same port as AppleTalk or
  • TCP/IP must be set to use MacIP (in the Connect Via pop up)
• PAP Authentication works with ARA only when Guest access is allowed, otherwise CHAP Authentication is used. Some older PPP clients (e.g. MacPPP 2.0.1) do not work with CHAP, so either the PPP client software must be updated to a version that does work with CHAP or Guest access must be allowed. Reminder: Guest access does not require a password, therefore anyone can connect to the server.

• Enabling the "Allow client to use own IP Address" PPP Server Setup option with Open Transport 1.2 or earlier is not recommended if two or more ARA Personal Servers are installed on the same network. This option is configured in the Answering dialog of the Remote Access Control Panel.
• On the server, Open Transport continues to defend the client's IP address until the server is restarted, even after the client has disconnected. This prevents other servers from allowing a client to use the same manually configured IP address for later connections to the network. When the client using a manually configured IP address connects to the 2nd server, both the original server and the server accepting the call report a duplicate IP Address errror dialog which need to be manually dismissed. The dialog reports each server's IP address as being in conflict, not the address of the manually configured client. The 2nd server's Log will indicate the actual conflicting IP address. If this occurs both server machines should be restarted. This will clear Open Transport's ARP Table. A future version of Open Transport will remove this limitation.

• In general, changing settings on the ARA Server while clients are connected is not recommended. In many cases, the client is not notified of the change in the network. Examples are:
  
  - Server: Switching Network Ports - Client will be disconnected
  - Server: Turning off AppleTalk - Client will be disconnected
  - Server: Going into Sleep Mode - Client will be disconnected
  - Router: Adding a router to the Server Network - Client needs to reconnect to get updated network information
  
  Note : In most of the above cases the Client will be immediately disconnected and no warning will be issued.
  
  Important : If changes need to be made, disconnect the Client.
  
• The ARA Personal Server periodically checks to see if the attached modem is working correctly if answering is enabled. It will make an entry in the Log each time it checks, if it can not communicate with the modem. The status area of the Remote Access Control Panel will still display Call answering enabled even if the modem is off or not connected. Apple recommends you not turn off the modem attached to a computer with Answer Calls enabled to prevent confusion about server status, and to avoid repetitive Log entries.

Important : Scripts provided in the Unsupported folder are not tested or supported by Apple Computer, Inc., so you should contact the script's author or vendor rather than Apple if you run into difficulty using a script downloaded from the unsupported folder. These contributed modem scripts are provided on an as-is basis as a convenience to Apple customers. They are not warranted to be complete or free from errors, although Apple may choose to review and fully test some user-contributed scripts and include them in future versions of Apple software. If you want to provide Apple with feedback about particular user-contributed scripts, send electronic mail to the following address: msg@apple.com

• Macintosh Centris 660av, Macintosh Quadra 660av and Macintosh Quadra 840av models
• Macintosh Performa 6100CD series
• Power Macintosh 6100, 7100, 7200, 7300, 7500, 7600, 8100, 8500, 8600, 9500 and 9600 models
• Workgroup Server 6150, 7250, 8150, 8550, and 9150 models

1. Open the Installer application included with Apple Remote Access 3.0. The Welcome to the Apple Installer screen appears.
2. Click the Continue button. The Apple Remote Access 3.0 Installation screen appears
3. Choose Custom Remove from the pop-up menu in the upper-left corner.
4. In the list that appears, select the items you would like to remove by clicking the box next to each item so that an "X" appears in it. To completely remove Apple Remote Access 3.0, you should select all the item listed.
5. Click the Remove button. If a window appears asking you whether to quit any open applications, click Continue. A window will appear telling you to restart your computer.
6. Click the Restart button.

1. Move the OpenTpt Remote Access and OpenTpt Modem shared libraries from the Extensions folder in the active System Folder.
2. Move the Remote Access Command file from the Scripting Additions folder in the Extensions folder.
3. Move the Remote Access and Modem control panels from the Control Panels folder in the active System Folder.
4. Restart your computer.