TITLE
    At Ease: Flashing Question Mark After Hard Disk Driver Update
Article ID:
Created:
Modified: 		22101
10/17/97
4/26/00
TOPIC

    I am using the security feature in At Ease, and I want to update the hard disk driver with Drive Setup 1.3.1. Is there anything I should know before doing this?

DISCUSSION

    Turning off any installed disk security, virus protection, and screen saver programs is recommended before updating software. If you have At Ease installed, turn off the security feature of this software before updating software on At Ease workstations. If you do not turn off security features, you may experience a flashing question mark on restarting the At Ease workstation.

    How To Avoid This Issue
    If you are using At Ease 4.0, 4.0.1, or 5.0, and wish to update your hard disk driver using Drive Setup 1.3.1 or 1.4, it is important that you follow the steps below before using Drive Setup 1.3.1 or 1.4:
      1. Launch the At Ease Administration program,
      2. Choose System Settings from the Security menu, and
      3. Make sure the option, Prevent users from bypassing security by starting up from a floppy disk, is not selected.
    After you have updated to the Drive Setup 1.3.1 or 1.4 hard disk driver, you can reactivate the Prevent users from bypassing security by starting up from a floppy disk feature mentioned above.

    Workaround to This Issue
    If At Ease 4.0, 4.0.1, or 5.0 disk security is enabled and you update the disk driver with Drive Setup 1.3.1 or 1.4, upon restart you may experience a flashing question mark. It is important to note that your data is not lost. If you are in this situation, you will find instructions below for working around this.

    SCSI Hard Disk users : If you are using Mac OS 7.6.1 or earlier, subsequent updates of the disk driver with Drive Setup 1.4, 1.3.1 or earlier, and At Ease security disabled will result in flashing question mark behavior. To get around this condition, you will need to perform the following steps:
      1. Restart your computer with the Mac OS 7.6.1 CD.
      2. Use Apple HD SC Setup from the Mac OS 7.6.1 CD to update driver. The volume should then mount.
      3. Restart workstation .
      4. Backup important files from workstation.
      5. Re-initialize hard drive with Drive Setup 1.3.1 or 1.4.
      WARNING : Before you initialize your hard disk be sure you have a current backup of the hard disk's data. The initialization process will erase all data from your hard disk.
      6. Restore files from backup
    Important : Using Apple HD SC Setup on a hard drive that has been initialized with Drive Setup 1.3.1 or 1.4 is a temporary solution in order to backup important files. The recommended solution is to re-initialize your hard drive with Drive Setup 1.3.1 or 1.4.

    IDE Hard Disk users : To work around this issue, follow the steps below:
      1. Restart your computer with the System Software CD (such as the Mac OS 7.6.1 CD or the Mac OS 8.0 CD).
      2. Use Drive Setup from the CD to update driver. The volume should then mount.
      3. Restart workstation
      4. Launch the At Ease Administration program. From the Security menu, choose System Settings. Make sure that the option "Prevent users from bypassing security by starting up from a floppy disk." is not selected.
      5. Restart workstation
      6. Use Drive Setup 1.3.1 or 1.4 to update driver
      7. Restart workstation and reset the At Ease security feature.
    Apple is investigating how to improve the process of updating the hard disk driver if At Ease security is enabled.

Document Information
Product Area: Apple Software
Category: At Ease
Sub Category: General Topics
Keywords: katease, ksts, supt

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