This article describes a compatibility issue between the Power Macintosh G3 computers and the Color StyleWriter 4100 and 4500 printers using version 1.0.3 of the StyleWriter print driver.

The Color StyleWriter 4100 and Color StyleWriter 4500 are not compatible with the Power Macintosh G3 computers. When attempting to print using the V1.0.3 driver the following error dialog is displayed: "The printer is not responding. Make sure that the current port is selected in the Chooser and that the printer is properly connected and turned on. Click Cancel to terminate printing."

The PowerBook G3, Power Macintosh 8600 250/300, Power Macintosh 9600 300/350 and Power Macintosh computers equipped with the 233-MHz processor upgrade may also exhibit this behavior. For these models it may be possible to significantly improve reliability by turning virtual memory ON.

Solution:
Upgrade to the Color StyleWriter 4000 Series Driver v1.1 Update .

This update should be used when your computer is connected directly to the Color StyleWriter 4100 or 4500 printer using the serial cable that came with the printer. This update fixes communication problems in which documents fail to print with messages such as "The printer is not responding" or "Sorry, a system error occurred (-23)."

This update also improves printing behavior in some low memory situations.

If your printer is connected to a Power Macintosh G3 computer using the serial cable, or you experience these problems frequently, you should install the update. If your Color StyleWriter is connected to your computer via a LocalTalk network, you do not need to install the update.

This article can help you locate the software update mentioned here:

• Article 14724: " Where To Find Apple Software Updates " - Lists online services for free Apple software updates.