TITLE
    Printers & Imaging: Frequently Asked Questions
Article ID:
Created:
Modified: 		22143
1/30/98
6/3/99
TOPIC

    This article contains a number of questions that have come up frequently on the Printers & Imaging discussion board in the Tech Exchange area at the Apple Support site. Each question is followed by one or more pointers to articles in the Apple Tech Info Library, which provide answers, suggestions, or troubleshooting advice to help you deal with the issue that creates the question.

    Some of the answering articles have pointers to useful suggestions posted on the board by other users. These may or may not also have an official Apple answer, but this will be noted where applicable.

    If the questions below do not contain an answer to something you are looking for, you can continue to search for an answer by using the Search function here within the Apple Tech Info Library or you can go to the Printers & Imaging discussion board itself.

    Take some time to look through the board, or use its search function. It is quite likely your question has come up before, even if it does not have the frequency of the ones listed below. If you find a previously posted question that matches yours, read the posted answers. If you still did not find an answer, please feel free to either post a new topic describing your issue, or add a reply to an existing topic that closely matches your issue.

    Each product area has a section titled "Important" which contains information Apple wants to point out to users. That section has a sidebar called "You Should Know" which also contains links for questions that are frequently asked on the boards, or that describe issues that Apple has identified as important topics to be aware of. It should be considered a supplement to this article.

DISCUSSION

    I have a Power Macintosh G3 computer running Mac OS 8.1, and a printer connected via LocalTalk to my printer port. However, when I click on the printer driver in the Chooser, the printer name does not show up in the window on the right side where it says to select a printer. The printer and cabling work fine on another computer. Why is the printer not seen on the Power Macintosh G3?
    Removing or disabling the LocalTalk PCI extension should resolve the issue, please see the following Tech Info Library article 24476: " LocalTalkPCI Extension: LocalTalk Printing Difficulties ."

    Since installing Mac OS 8, I receive various desktop printing error messages, what is causing this and how can I resolve it?
    If you revive any of the following errors, follow the troubleshooting steps in the Tech Info Library article listed below.
    • choose print and nothing happens or jobs hang in the queue
    • choose print and get "printer not found" message
    • choose print and get message "The file 'XXX' will be moved to the desktop because it is not a valid print file"
    • setup printer in chooser and no desktop printer created (exception being StyleWriter 4000 series)
    • -192 errors caused by desktop printing
    • multiple desktop printers for same printer created on desktop
    • "flashing" desktop printer icon (disappears and reappears)
    • cannot create a desktop printer icon
    • TIL article 24306: " Mac OS 8: Desktop Printing Troubleshooting ."

    I have a Color LaserWriter which has a background haze over the entire printable surface, I have changed toners, and photo conductor along with cleaning the transfer drum. What is causing this haze?
    The background haze is usually caused by a low humidity condition. Generally, the background will be grayish in color, however, the background haze color can be, predominately, any of the colors. To eliminate the background haze try to raise the humidity level with a humidifier. Also, keep the media you print on in the same room that you have the printer in.

    After installing Mac OS 8 or 8.1, when I try to scan an image with my Color OneScanner the computer freezes, is the software not compatible with Mac OS 8.0 or later?
    The issue you are describing is caused by Virtual Memory being set to On in the Memory control panel. The issue is resolved with the Dispatcher-Ofoto driver 4.2, please see the following TIL article 21132: " Dispatcher Software: Virtual Memory Issue ."

    How can I connect multiple serial devices when I have no serial ports available?
    There are third-party solutions that will provide multiple serial ports, such as PCI and NuBus cards along with external hardware devices. Third-party solutions are supported by the manufacture. Three third party manufactures are:
    1. Momentum
    2. Silicon Valley Bus Company
    3. Keyspan
    Please see the following Tech Info Library article for help is searching for third-party solution:
    I have a Color StyleWriter Pro. The error lights indicate that one of the ink cartridge is empty. A service technician says the Print Head needs to be replaced. Are there any other options?
    Other users have suggestions that may help resolve this issue. Search the Discussion Board using the search string "CSW Pro".

    What communication mode do the switches on the back of my LaserWriter place the ports in?
    The communication mode is dependent upon which LaserWriter you have. To find out which communication mode the switch(s) place the ports in on various LaserWriter printers, please see the following Tech Info Library article.
    My Color StyleWriter 2400 keeps giving me an error indicating that the waste ink tank absorbers are full and will not let me print. Why am I getting this error message and how do I correct it?
    Before taking the printer to a service provider try clearing the EEPROM. Step by step instructions can be found in the Tech Info Library, please see the following Tech Info Library article.
    I am having problems printing to my LaserWriter using TCP/IP, is there documentation that may assist me?
    Yes, there is a document in the Tech Info Library that may help resolve your issue, please see the following Tech Info Library article.

Document Information
Product Area: Apple General Information
Category: Product Information
Sub Category: General Topics

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