This article describes and provides product details on Apple Network Assistant 3.5.

Note: For information on updating to Network Assistant 3.5.2, view the following article:
Article 58255: " Network Assistant 3.5.2 Updater: Read Me "

• Now being sold as a stand-alone product
• Allows multiple levels of administrator access on both client and administrator workstations (up to five different passwords can provide different levels of access). (more...)
• Keeps a log of both valid and invalid login attempts (more...)
• Allows multi-observe of any screen size (not just 640X480)
• System information reporting has been enhanced
• Screen sharing speed over modems has been improved
• Supports version1.4 of Internet Config
• Supports HFS+ (aka Mac OS Extended format)

• Manage systems over both TCP/IP and AppleTalk networks
• Define as many as five different levels of administrator access
• Store and track asset information about client workstations
• Access your managed systems via a dial-up connection

• View what users are seeing on their screens
• Help users by sharing your screen with them
• Take control of users' screens to show them how to perform tasks
• Converse with users via text or voice
• Receive requests for attention from users needing assistance
• Start up and shut down systems remotely

• Get thorough hardware and software information on every Mac OS-based system in your network
• Search for outdated applications and other files on remote systems
• Configure TCP/IP settings and other Internet and system settings
• Test network performance

• Copy new or updated applications to multiple systems with drag-and-drop simplicity
• Distribute software to all your systems quickly with a special broadcast protocol
• Delete applications and other files from multiple systems easily

• Change configurations, copy applications, and help users on remote systems just as easily as on local systems
• Quickly collect multiple systems on TCP/IP networks for administration

• Define different access privileges for each type of administrator in your business or school
• Restrict access to sensitive commands

• Store and track client system purchase dates, serial numbers, and so on

• Access systems via dial-up connections by using PPP or Apple Remote Access software

• Spot issues by viewing what users are seeing on their screens. (Users can be notified when their screens are being observed.)
• Observe up to 250 screens in a rotating cycle of four screens at a time

• Help users by sharing your screen or another user's screen with them

• Show users how to perform a task by controlling their screen from your computer
• Share control of a user's screen, or take complete remote control of their keyboard and mouse

• Carry on interactive text-based chats with users to help them with issues
• Send a text message to one or more users
• Broadcast audio messages to multiple users
• Carry on a two-way voice conversation with an individual user

• Allow users to ask for help by sending a text message to the network administrator

• Get the attention of users in a lab or classroom by locking their screens
• Display a text message and/or picture on the locked screen

• Remotely launch applications that users need for a particular task, or close applications to reset shared systems for their next users

• Make sure that all systems in a lab are turned off at the end of the day, or restart individual systems to help users overcome issues
• Schedule systems to start up in the morning and shut down in the evening

• Capture vital information about processors, memory, hard disks, network connections, and other system hardware
• Identify issues or verify system configurations before adding new applications

• Search remote systems for specific files and folders

• Ensure that all users have the latest application releases appropriate for their systems

• Compare application versions on different systems to fix or prevent compatibility issues

• Make sure that the network is operating properly between the administrative system and all the user systems it manages

• Set up and modify TCP/IP settings and other Internet and system settings

• Copy files from the administrative system to multiple user systems quickly and easily
• Copy files from one or more user systems to the administrative station
• Copy files from one or more user systems to their user systems

• Enjoy fast performance even when copying to hundreds of systems

• Configure new systems quickly by mirroring a master hard disk to an entire department or lab

• Find and delete applications and other files easily

1. Keep your networked Mac OS-based systems running smoothly and efficiently
2. Configure TCP/IP settings, other Internet settings, and system settings remotely
3. Support systems over both TCP/IP and AppleTalk networks
4. Provide direct assistance to users anywhere on your network
5. Monitor users' screens to spot issues
6. Help users via screen sharing, screen control, text messaging, or voice messaging
7. Copy applications and documents quickly -- even to hundreds of systems
8. Ensure that each system has the RAM, hard disk capacity, and other hardware it needs to perform its best
9. Check application versions on different systems to ensure that everyone has the latest releases and to prevent file compatibility issues
10. Assign different access privileges to different levels of administrators

• Maximum number of workstation lists: 20
• Maximum number of workstations per list: 250
• Maximum number of workstations: 5,000

• Protocols: TCP/IP and AppleTalk
• Software: MacTCP, Open Transport, and Internet Config 1.4

• Observe command supports up to 250 workstations
• Share Screen command supports up to 100 workstations
• Lock Screen command supports up to 250 workstations
• Announce command supports up to 50 workstations

• Built-in memory
• Cache size
• RAM disk size
• System software memory
• Virtual memory
  

• Bus clock speed
• Free disk space
• Hardware vendor
• Keyboard connected
• Monitor setting
• Monitor size
• Mouse connected
• Printer name
• Printer type
• Printer version
• Processor type
• Processor clock speed
• Second monitor setting
• Second monitor size
• Total disk space
• TV tuner
• Video digitizer
  

• AppleTalk network number
• AppleTalk node number
• AppleTalk version
• AppleTalk zone
• Ethernet address
• Ethernet read errors
• Ethernet write errors
• Network type
• Open Transport version
• TCP/IP address
• TCP/IP version

• Copy entire hard disks to as many as 50 workstations at once
• Copy software to as many as 250 workstations at once
• Configure system settings on as many as 250 workstations at once

• Store and track asset information about client systems (four fields; up to 31 characters per field)

• Mac OS-based computer with a 68030 or later processor (including PowerPC processors)
• 8MB of RAM
• Mac OS 7.6.1 or later
• Display with at least 640- by 480-pixel resolution
• CD-ROM drive (on administration system or server)
• Network connection (Ethernet recommended; required for Talk, Announce, and Share Screen functions)

• Mac OS-based computer with a 68020 or later processor (including PowerPC processors)
• 4MB of RAM
• Mac OS 7.1 or later
• Network connection (Ethernet recommended; required for Talk, Announce, and Share Screen functions)
• Talk and Announce functions require a dual-channel sound chip (which allows you to play and record at the same time)
• Energy Saver version 2.0 or later required for scheduled startup command