TOPIC
I just installed Color StyleWriter 2500 software (v2.2.1) on my new Power Macintosh 4400 and 6500 computers, and now my print jobs get "stuck" in the queue of the Desktop Printer. I can get jobs to print by stopping and then resuming them -- at which point they will then move into the active part of the Desktop Printer queue. What is happening?
DISCUSSION This is due to mixed versions of Desktop Printing extensions getting installed in the system. To resolve this problem, perform the following:
2. Open the Extensions Manager Control Panel and place a check mark next to the Desktop Printing Extension, Desktop Printing Spooler, and Desktop Printer Menu files. 3. Restart the computer. Important If at some point the Extensions Manager was opened and then closed, you will have received a dialog stating "An extension could not be moved because a duplicate already exists in the target folder." There are two options for dismissing the dialog: "Replace" or "Cancel". If you click "Cancel", then the steps outlined above are all you have to do. If you click "Replace", the best way to proceed is to: 1. Throw away all 4 Desktop Printing Extensions located in the following folders: Extensions folder:Desktop PrintMonitor v2.0.1 Disabled Extensions folder:Desktop Printer Extension v1.0.3 Disabled Extensions folder:Desktop Print Spooler v1.0.3 Disabled Extensions folder:Desktop Printer Menu v2.0.1 2. Reinstall the Desktop Printing v2.0.1 software. It is available on the Apple Support Website at: http://www.apple.com/swupdates . Note: If you are unable to obtain Desktop Printing v2.0.1 software, you can simply run the Color StyleWriter 2500 Installer from the disks that came with your printer and it will install v1.0.3 of Desktop Printing. 3. Restart the computer and open the Extensions Manager to make sure that all 4 Desktop Printing Extensions are checked. If not, put a check mark next to them and restart the computer again. Explanation - Print jobs getting stuck in queue: The Power Macintosh 4400 and 6500 bundles already come with the latest versions of Color StyleWriter 2500 and Desktop Printing software (v2.0.1). The Color StyleWriter 2500 v2.2.1 disks contains an older version of Desktop Printing software (v1.0.3) and if installed, will result in mixed versions of active DTP extensions causing print jobs to get stuck in the DTP queue. - Extension Manager problem: The Power Macintosh 4400 and 6500 bundles are shipped with a default Extensions Manager set called "Original Set". Any extensions installed (such as the CSW 2500 software) while this setting is in effect will automatically show up unchecked in the Extensions Manager, but still usable until the Extensions Manager is opened. Once opened, the Extensions Manager generates the error dialog because it tries to move the unchecked files (Desktop Printing Extension 1.0.3, Desktop Printing Spooler 1.0.3) to the Disabled Extensions Folder and sees similar files already there. PRIOR to the CSW 2500 install: Extensions Folder: Desktop PrintMonitor 2.0.1 (checked) Disabled Extensions Folder: Desktop Printing Extension 2.0.1 (unchecked), Desktop Printing Spooler 2.0.1 (unchecked), and Desktop Printer Menu 2.0.1 (unchecked). AFTER the CSW 2500 install: Extensions Folder: Desktop PrintMonitor 2.0.1 (checked), Desktop Printing Extension 1.0.3 (unchecked), Desktop Printing Spooler 1.0.3 (unchecked). Disabled Extensions Folder: Desktop Printing Extension 2.0.1 (unchecked), Desktop Printing Spooler 2.0.1 (unchecked), and Desktop Printer Menu 2.0.1 (unchecked). Note: Later shipments of these CPU bundles will no longer have the Extensions Manager problem where the default set is called Original Set. This article was published in the 3 June 1997 "Information Alley". |
||||||
| Document Information | |
| Product Area: | Computers |
| Category: | Power Macintosh |
| Sub Category: | Power Macintosh 4400; Power Macintosh 6500 |
| Keywords: | ksts, kalley |
Copyright © 2000 Apple Computer, Inc. All rights reserved.