TITLE
    Color LaserWriter: Wrong Colors From MS-Office 97 Apps
Article ID:
Created:
Modified: 		24407
3/4/98
3/4/98
TOPIC

    When I print from Microsoft Office 97 applications in Windows 95 to my Color LaserWriter 12/600 or 12/660, the colors come out wrong. If I print from other applications, the color is fine. How can I resolve this situation?

DISCUSSION

    The following symptoms have been reported from Microsoft Office 97 applications:
    • color output prints with blue haze or only in various shades of blue.
    • pictures print in monochrome but colored text on the same page prints in color.
    • colored text print in wrong color.
    There appears to be a conflict among Microsoft Office 97, Image Color Management (ICM), and the PostScript printer driver. This behavior has not been seen in any other Windows 95 applications.

    Please use one of the following workarounds if you are encountering this issue:

    Workaround 1

    Disable Image Color Management support for the printer driver:

    Step 1
    Open the \Windows\System\Color directory of your hard drive.

    Step 2
    Right-click on the ICM file for your printer:

    for CLW 12/600, the file is named APLWCOB1.ICM
    for CLW 12/660, the file is named APLWCSB1.ICM

    Step 3
    Select 'Uninstall'

    Note: This will remove ICM support for ALL applications.

    Workaround 2

    By default, ICM is set to use "Host ICM". Change this setting to "Download ICM" or "Printer ICM".
      1. Open the Printers Control Panel.
      2. Right-click on your printer and select "Properties".
      3. Click on the tab labeled "Graphics".
      4. Click on "Chooose image color matching method..."
      5. Select "Download ICM" or "Printer ICM" options.
    Note: the "No image color matching" option does not disable ICM on some versions of the Apple LaserWriter driver.

    Workaround 3

    Insert your data into MS Office 97 applications via a different method. For example, if you are inserting a picture into a Word document, try the following methods:
    • Paste
    • Paste Special: Paste Picture
    • Paste Special: Paste Object
    • Paste Special: Paste Picture (Enhanced Metafile)
    Also, you may want to change the data format of your graphic and then try to insert it into your document. For example, try using JPEG instead of BMP.

Document Information
Product Area: Printers
Category: LaserWriters
Sub Category: Color LaserWriter 12/600 PS; Color LaserWriter 12/660 PS

Copyright © 2000 Apple Computer, Inc. All rights reserved.