This article describes an error that occurs when At Ease prevents Netscape Communicator from sending email, and provides a workaround.

Symptom:

On computers that have At Ease 5 installed, when I try to send mail using Netscape Communicator I receive the following error message: "Netscape is unable to open the temporary file... ; check your temporary directory setting and try again"

Solution:

Netscape returns this error because At Ease security is preventing it from opening a temporary folder. There are two ways to avoid this error:

1. Upgrade to Netscape Communicator version 4.0.6 or later, or

2. Log in to At Ease Administration. While holding down the Option key, open the Options menu and select Application Preferences. Release the Option key, select Netscape Communicator from the list of applications and deselect "Use file level protection."