When using Sherlock to search I get the error message, "A network error has occurred, check your connections and try again." Can you help?

1. An unusable or outdated Sherlock plug-in. To locate the troublesome plug-in, disable all of your Sherlock plugins. Next, enable one at a time, attempting to search Sherlock with each new addition until the issue reappears. Once you have isolated the problematic plug-in, either replace the plug-in with a fresh copy, or try using the "update search sites" feature of Sherlock.

2. No network connection. For instance, if you are using you are using America Online (AOL), you cannot use Sherlock unless you are signed on.

3. Incompatible version of Internet Config software. For more information, see the following Knowledge Base article 24736: " Sherlock: Internet Config Conflict "