TITLE
    QuickTime: Error Messages On Startup
Article ID:
Created:
Modified:
24959
8/10/99
1/3/01

TOPIC

    This article explains why you may receive alert messages appear during startup stating that there was an error starting up QuickTime Musical Instruments or QuickTime PowerPlug.


DISCUSSION

    Some multimedia programs install older versions of QuickTime, replacing certain extensions and causing the remaining extensions not to load. This causes the error messages. Consequently, all sound and video functions are disabled.

    Important: If you purchased QuickTime Pro, make sure to write down your registration key before you go any further.

    To remedy the situation, open the Extensions folder (inside the System Folder) and move the following files to the Trash:

    • Sound Manager
    • QuickTime Extensions folder (if present)
    • QuickTime
    • QuickTime MPEG Extension
    • QuickTime Musical Instruments
    • QuickTime PowerPlug
    • QuickTime VR

    Next, reinstall QuickTime. If you were using the version of QuickTime that came with your computer, you can custom install QuickTime from the system CD that came with it (iMac owners, use the Software Install CD). If you downloaded QuickTime from the Internet, run the installer that you downloaded or, if you've installed QuickTime 4.x, run the QuickTime Updater from the QuickTime Folder on your hard disk.

    You can find the latest version of QuickTime at:

    http://www.apple.com/quicktime/

Document Information
Product Area: Apple Software
Category: QuickTime
Sub Category: General Topics
Keywords: ksts

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