This article discusses the "International Utilities Not Present" message that can appear during startup when the computer was not shut down properly.

Issue

If your computer was not shut down properly the next time the computer starts up Disk First Aid checks the system and hard drive. During the Startup Disk First Aid check, the following error can appeared: "Sorry, a system error occurred. International Utilities not present. To turn off extensions, restart and hold down the Shift key."

When restarting with extensions disabled, the computer starts correctly and Disk First Aid can be run. However, upon the next restart, the same error appeared.

Solution

1) Solution

• Start up with extensions disabled
• Disable the "Warn me if computer was shut down improperly" option in the General Controls control panel
• Run Disk First Aid manually to ensure that the hard disk is in good condition.
• Enable the warning option in General Controls control panel
• Restart the computer

2) Soluti on

The Shutdown Check file may be corrupt. To replace the Shutdown Check file, follow these steps:

• Make a Stickies note called "Shutdown Check" and save to the hard disk.
• Click "OK" in the dialog box to replace the existing Shutdown Check file.
• Open the Macintosh hard disk.
• Delete the Stickie note named "Shutdown Check"
• Restart the computer