TOPIC
When I try to use help in AppleWorks 5, I get this error: 'The file "QuickHelp" couldn't be found'. What is causing this message?
DISCUSSION ClarisWorks 5 used the QuickHelp engine for the Frequently Asked Questions component of help. ClarisWorks has been renamed to AppleWorks 5, and it continues to use QuickHelp. The QuickHelp file is stored in the Claris folder inside your System Folder. If QuickHelp has been moved or deleted, AppleWorks will display the error dialog mentioned above. The most common cause of this behavior is that a clean install of system software was performed (in other words, system software was reinstalled and a new System Folder created). Reinstall AppleWorks to restore all the necessary components. If you have a computer that shipped with AppleWorks already installed, you can start up the computer from the Software Restore CD, and perform a Restore in Place to install all the AppleWorks components. Important: If you use Apple Software Restore to perform a Restore in Place, some of your System and Internet preferences will be reset to factory settings. Please read the following article before using Apple Software Restore: Article 31063: " Apple Software Restore: Some Preferences May Be Lost " For more information about performing a clean install of system software, see the following article: Article 30691: " Mac OS: When and Why To Perform A Clean Installation " |
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| Document Information | |
| Product Area: | Apple Software |
| Category: | AppleWorks |
| Sub Category: | Troubleshooting |
| Keywords: | ksts |
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