TOPIC
My USB mouse will intermittently lose tracking in either the horizontal or vertical axis. Can you help?
DISCUSSION If your USB mouse occasionally loses its ability to track in one direction then it is possible that it is caused by one of the following: The mouse may need to be cleaned. The USB mouse contains a ball that must remain clean in order for it to roll properly. In addition, there are several rollers inside your mouse which can accumulate debris. If either the ball or the rollers are dirty the USB mouse may not track properly. See the following article for instructions on cleaning a mouse: Article 6491: " How To Clean A Mouse " The mouse is broken. If cleaning the mouse does not resolve the situation then it is possible that the mouse is broken. If you find that unplugging and then re-plugging the mouse into the USB port restores functionality of the mouse then it is possible that the mouse is broken and may need to be replaced. Contact Apple for assistance in getting your USB mouse replaced. |
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| Document Information | |
| Product Area: | Computers |
| Category: | Troubleshooting |
| Sub Category: | General Topics |
| Keywords: | |
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