TITLE
    At Ease and Mac OS 8.5: Desktop Printers Crossed Out
Article ID:
Created:
Modified:
25093
1/20/00
7/12/00

TOPIC

    I am using At Ease on my computers with Mac OS 8.5. The users who log in to the Restricted Finder sporadically see their desktop printers crossed out. Rebulding the printer by using the Chooser will temporarily resolve the situation, but it always seems to come back. Can you help?


DISCUSSION

    This is a known issue. It is resolved in Macintosh Manager.

    You will see it in the following configuration: At Ease 5.0.2 and Mac OS 8.5 - 8.6, Restricted Finder workgroups with At Ease set to allow specified printers. The printers are crossed out when At Ease moves a desktop printer to the "Secured Desktop Printers" folder. Depending on the pattern of usage on a particular workstation, the behavior can seem erratic and random.

    Either of the following steps will work around the issue by preventing At Ease from moving the desktop printer to the Secured Items folder:

    • Move the desktop printers off the desktop to a folder inside the local hard drive. Drawback to this method is that At Ease users will have full access to all of these printers.
    • Add all the printers to the Restricted Finder workgroup.


Document Information
Product Area: Mac OS System Software
Category: Mac OS 8.5
Sub Category: Troubleshooting
Keywords: katease, kmos85

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