If the icons in the Web tab of the AppleWorks 6 Starting Points window appear as generic icons (with or without a red X through them), there are several things to check.

Symptom

One of these two symptoms occurs:

• The icons in the Web tab of the Starting Points window appear as generic white icons (see Figure 1). Nothing happens when you click them.
  
  

• The icons in the Web tab of the Starting Points window appear as generic white icons for a period of time ranging from several seconds to 45 seconds, and then appear with a red X through them (see Figure 2). Nothing happens when you click them.
  
  

Product affected

• AppleWorks 6

Solution

If the first symptom occurs (generic white icons that do not change appearance), please see article 25142: " AppleWorks 6: Generic White Icons in Web Starting Points "

If the second symptom occurs (generic icons whose initial appearance changes to that shown in Figure 2), it indicates that AppleWorks is unable to access Web-based content. There are several things to check:

AOL Users

You should first read article 106087: " AppleWorks 6: AOL Users Must First Connect to Internet to Use Web Clippings ". If the symptom still exists, continue reading this article.

Server Is Busy

If the computer's connection to the Internet does not pass through a proxy server, and the computer is able to connect to the Internet with other applications, it may indicate that the AppleWorks server is busy. Try accessing the AppleWorks Web-based content at various times to determine whether this is the case.

Proxy Server

If the computer's connection to the Internet passes through a proxy server, check the Firewall settings in the Internet control panel. Follow these steps:

1. Open the Internet control panel.
2. Choose User Mode from the Edit menu, click Advanced, and then click OK.
3. If the Settings tabs are not visible within the Internet control panel window, click the Edit Sets disclosure triangle to reveal them.
4. Click the Advanced tab.
5. Select the Firewalls icon from the scrolling list.
6. Select the Web Proxy server option by clicking its checkbox, and enter the Web Proxy server name and port number. (See your network administrator for the proxy server name and port number.)
7. Close the Internet control panel window; when asked to save changes, click Save.

If the computer is still unable to connect through the proxy server, repeat steps 1 through 5 and enter the following into the Bypass Proxy Servers list:

awpicts.apple.com