TOPIC
This article contains a number of questions that have come up frequently on the PowerBook discussion board in the Tech Exchange area at the Apple Support site. Each question is followed by one or more pointers to articles in the Knowledge Base, which provide answers, suggestions, or troubleshooting advice to help you deal with the issue that creates the question.
DISCUSSION
Every time I connect to my Internet service provider (ISP) Apple Remote Access disconnects me after about ten minutes. Why is this happening? How can I print from my IrDA-capable PowerBook to an IrDA laser printer? Sometimes I get an out of memory error followed by a crash when using the File Synchronization control panel on my PowerBook computer. My PowerBook G3 Series battery does not seem to charge when the PowerBook is running. It will charge when the PowerBook is asleep. What's wrong? There is a known issue where a small piece of shielding near the inside of the case touches the metal part of the AC adapter port. This prevents the system from properly charging the battery. You should contact the Apple Assistance Center and arrange for this to be repaired. Some people have reported being able to move this shielding away with a piece of plastic, which may be a temporary measure, but doing this runs the risk of moving the shielding improperly and shorting out the board. You should have it checked out by Apple. My PowerBook G3 Series computer cannot make a modem reconnect after being awakened from sleep mode. ARA Client 3.0.1 Updater found on the Apple Software Updates site will fix this issue. The Path is: http://asu.info.apple.com/swupdates.nsf/artnum/n11173 The bottom of my PowerBook G3 Series becomes very warm after extended periods of use. Is there a problem with my PowerBook? The internal backup battery in my PowerBook G3 Series is not maintaining the date and time settings properly. Why? What are the specifications for the new PowerBook G3 Series computer? What type of external display can I use on my PowerBook G3 Series computer? What resolutions can I get with an external Monitor? See these articles: My PowerBook display has pixels which are always on, even on a black background. Can the display be replaced? If you see a "stuck" pixel on your display, take a look at this article which explains about this situation. My PowerBook hard drive make clacking noises. Is this normal? My fax software does not pick up the call and receive the fax. Occasionally, the modem will go into data mode instead of the idle (fax) mode. When this happens, the modem will no longer answer an incoming fax call. My PowerBook G3 series loses network services when using the built-in Ethernet. You may need the G3 Ethernet 2.0.4 software which is on the Apple Software Updates Web Site I have PowerBook 3400 and internal modem/ Ethernet issues. If you have a PowerBook 3400 Internal Modem/Ethernet 33.6 card in your computer and you experience any freezing or must reset the modem often, you should install the updated drivers found on the Apple Software Update site (this update has been incorporated into Mac OS 8.1). I am having difficulties when I try to print to a serial printer. Make sure you have turned AppleTalk off with the AppleTalk control panel. These links will provide additional troubleshooting tips: My PowerBook 3400 is not Reading Enhanced or CD Plus compact discs correctly . My Powerbook 3400 is not recognizing the Battery. The issue is intermittent battery contact and is resolved by installing a small foam gasket. I have a Powerbook 3400 which does not recognize the RAM card I added. A small foam gasket is available to hold the RAM in place. I have a PowerBook 5300. The case is separating at the display hinge, and the AC adapter port is not working properly. These symptoms and repair options are discussed in the following article: I will be travelling overseas and will be taking my PowerBook computer with me. Which adapters do I need for the power and modem? The PowerBook computers support 110 and 220 Volts AC. You will need a power prong adaptor available at many electronic and travel retailers. Review the following article for more details. Most modems are not certified to be used in other countries. It would be best to use an external modem purchased in the destination country. |
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| Document Information | |
| Product Area: | Computers |
| Category: | PowerBook |
| Sub Category: | General Topics |
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