TITLE
    Apple TV/Video System: Not Recognizing The TV Tuner
Article ID:
Created:
Modified: 		30342
1/16/98
9/17/99
TOPIC

    This article describes a condition under which Apple Video Player may incorrectly report that the TV tuner hardware is not available.

DISCUSSION

    If the Apple Video Player application and the Video Startup extension (located in the Extensions folder of the System Folder) are of mismatched versions, or more important of versions too old for proper compatibility with the Mac OS in use, the Apple Video Player may not function correctly, reporting that the TV Tuner module is not available despite the correct installation of the hardware (namely, both the Apple Video-In Card and the TV Tuner module). Other problems with the video software may also occur.

    To correct, ensure that both files are of identical, up-to-date versions, They most commonly become mismatched or out-of-date when older versions are not properly removed or replaced subsequently to system software upgrades, or when the original video software (commonly version 1.3.2) included on diskettes that come with the Apple TV/Video System is installed into computers that already have newer versions present as part of the Mac OS.

    The following shows which versions of the Apple Video Player and Video Startup extension are appropriate for the Mac OS version indicated. This software can be custom-installed as either "Apple Video Software" or "Apple Video Player" (the latter found under the custom-install heading "Multimedia") depending on the version of the Mac OS being installed.

    System 7.5.3 . . . Apple Video Software 1.4
    System 7.6 . . . Apple Video Software 1.4.2
    Mac OS 8 . . . Apple Video Software 1.6.3 (v1.7 shipped with the Mac OS 8 preinstalled on the Power Macintosh G3)
    Mac OS 8.1 . . . Apple Video Software 1.7.1
    Mac OS 8.6 . . . Apple Video Software 1.7.3

    At the date of this writing, version 1.4.2 is available online at Apple SW Updates as "Video SW Install 1.5.1" (this version represents the installer version, not the version of the software installed).

Document Information
Product Area: Apple Software
Category: Video
Sub Category: General Topics

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