TITLE
    QuickTime 3: Late Breaking Tips
Article ID:
Created:
Modified: 		30500
4/14/98
4/5/00
TOPIC

    This document contains information about QuickTime 3 that was not included in the documentation with the software.

DISCUSSION

    Question On the QuickTime 3 Pro registration page, I get an error telling me that my address didn't match what was on my credit card statement.

    Answer The address you enter on the web page must match the billing address for the credit card you are using. Try copying your address from a credit card billing statement. If that doesn't work, contact the credit card company and double-check the address.

    Question I found out that my credit card was charged multiple times for the upgrade to QuickTime 3 Pro. Why is this and how to I resolve it?

    Answer For every order made on the QuickTime 3 Pro registration page, the associated credit card is authorized for the amount of the registration whether the order is accepted or not. If you enter in an incorrect billing address, your order will be rejected although the credit card will still be authorized for the amount. It's important to note that a credit card authorization is not the same as an actual charge. Your credit card will not be charged for authorizations where you did not actually receive a QuickTime 3 Pro registration key.

    Question The control panel won't accept my QuickTime 3 Pro registration code. What's wrong?

    Answer Make sure your name is entered exactly as it was spelled in the confirmation email. Tip: Copy and paste the name from the email into the dialog box. Also, make sure you are using zero and not the letter 'o' in the registration number field.

    Question Can I install QuickTime 3 on a non-US operating system?

    Answer The US English release of QuickTime 3 is supported only on US English versions of Mac OS. If you are using a non-US English version of Mac OS, please install the localized version of this software, which is expected to be available within 90 days of the release of the US English QuickTime 3.

Document Information
Product Area: Apple Software
Category: QuickTime
Sub Category: QuickTime 3.x

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