This article contains iMac commonly asked questions, and information regarding technical issues that may be encountered with an iMac. If the link to the answer to your question is not here, try using the Knowledge Base Search function, or visit the iMac Discussion Board to find more current information.

Links to Knowledge base articles regarding the following Frequently Asked Questions (FAQ) are included in this article:

1. My computer has difficulties with sleep or the Energy Saver control panel. The computer does not sleep when I want it to, or fails to respond when it should wake from sleep.

2. Why does my USB mouse only move in one direction?

3. Why does my USB keyboard and mouse not respond?

4. I have my keyboard and mouse plugged into my USB hub and it does not work right. What's wrong?

5. The files in my windows are sorted in the wrong order. How do I change them back to the way I had them?

6. What causes the Type 12 error when I launch iMovie?

7. What other information is available on iMovie?

8. Can I use those business cards or other oddly shaped CD-ROM discs in my slot loading iMac?

9. Some of my DVD movies do not mount while others work fine. What causes this?

10. When I watch a DVD movie it skips occasionally. What can I do about it?

11. How can I improve the audio synchronization when I play a DVD movie?

12. I get a flashing question mark displayed on the screen momentarily when the iMac starts up. It goes away but I was wondering why it happens and how to get rid of it.

13. My Control Strip moved up near the left center of the screen. How did it get up there? How do I move it back down?

Question 1: My computer has difficulties with sleep or the Energy Saver control panel. The computer does not sleep when I want it to, or fails to respond when it should wake from sleep.

Answer: Please see these articles:

Article 30894: " Mac OS: Energy Saver Troubleshooring "

Article 58645: " USB Enabled Macintosh: Troubleshooting Sleep Issues "

Article 25048: " Mac OS: Do Not Remove Multiprocessing Folder "

Question 2: Why does my USB mouse only move in one direction?

Answer: Article 25066: " USB Mouse: Intermittently Loses Tracking In One Axis "

Question 3: Why does my USB keyboard and mouse not respond?

Answer: Article 24508: " iMac: Not Responding To Keyboard Or Mouse "

Question 4: I have my keyboard and mouse plugged into my USB hub and it does not work right. What's wrong?

Answer: Article 24935: " USB: Keyboard Should Not Be Plugged Into USB Hub "

Question 5: The files in my windows are sorted in the wrong order. How do I change them back to the way I had them?

Answer: Article 24640: " Mac OS: Finder Lists Are In Reverse Orde r"

Question 6: What causes the Type 12 error when I launch iMovie?

Answer: Article 25113: " iMovie: (Type 12) & DVD Player (ControlStripLib) Errors "

Question 7: What other information is available on iMovie?

Answer: The following Knowledge Base articles cover a variety of iMovie questions:

• Article 25112: " i Mov ie: iMovie Help Does Not Appear/Open After Sy stem Software Clean Installation "
• Article 60731: " iMovie/Final Cut Pro: Unable to Output When Using Sony DVMC-DA2 "
• Article 60624: " iMovie: Saving DV Video to European Cameras "
• Article 60563: " iMovie: Shelf Spaces Available With Different Monitor Resolutions "
• Article 60561: " iMovie: Importing Non-DV QuickTime Movies "
• Article 60616: " iMovie: Setting Resolution to 640x480 Forces Application to Quit "
• Article 25140: " iMovie: Cannot Open; "SoundLib--SoundConveterSetInfo" Not Found "
• Article 60562: " iMovie: Files Split At 1.9 GB When Capturing Clips "
• Article 60565: " iMovie: Transition and Title Clip Progress Bars "
• Article 24787: " Digital Video: Movies Look Bad When Played Back on Mac and/or TV "
• Article 31150: " iMovie & Final Cut Pro: Cannot Export to Tape Error "
• Article 60625: " iMovie: SECAM DV Not Available "

Question 8: Can I use those business cards or other oddly shaped CD-ROM discs in my slot loading iMac?

Answer: Article 58641: " Macintosh: Using Nonstandard Discs in Optical Media Drives "

Question 9: Some of my DVD movies do not mount while others work fine. What causes this?

Answer: The following articles discuss this situation:

• Article 58382: " Troubleshooting a CD-ROM or DVD-ROM Disc That Does Not Appear on the Desktop "
• Article 30878: " DVD Discs: Cannot See on Desktop and/or No Sound "

Question 10: When I watch a DVD movie it skips occasionally. What can I do about it?

Answer: Article 31020: " Apple DVD Player: How to Reduce Skipping or Stuttering "

Question 11: How can I improve the audio synchronization when I play a DVD movie?

Answer: Article 60718: " Apple DVD Player: How to Improve Audio Synchronization "

Question 12: A flashing question mark is displayed on the screen momentarily when the iMac starts up. It goes away but I was wondering why it happens and how to get rid of it.

Answer: Article 58042: " iMac: Blinking Question Mark at Startup "

Question 13: My Control Strip moved up near the left center of the screen. How did it get up there? How do I move it back down?

Answer: Article 60241: " Mac OS: Moving the Control Strip "