TITLE
    DVD Discs: Cannot See on Desktop and/or No Sound
Article ID:
Created:
Modified: 		30878
12/18/98
6/8/00
TOPIC

    This article gives possible answers and solutions to the following issues:
    1. When inserting a DVD disc, it does not appear on the desktop and an alert asks if I want to initialize the disc.
    2. I cannot select items in the DVD Menu with the cursor.
    3. I get no sound when playing a movie.
    4. Movies are pausing and missing frames.
    5. I played a disc and it states, "If I play this region 4 more times the drive will be set to this region and I will no longer be able to play region one discs."

DISCUSSION

    1. Verify the appropriate extensions are installed and duplicate extensions are not installed. There should only be one CD/DVD driver installed in the Extensions folder. If multiple drivers are installed, the drive may read CD discs correctly but not DVD discs. The UDF Volume Access extension must also be installed.

    If the DVD disc does not appear on the desktop when the correct extensions are installed, but a CD-ROM discs appears properly, or if the DVD-Video disc appears but contains zero items, try inserting the DVD disc while pressing the Command, Option and I keys until the DVD disc appears. The computer will try to make the disc available on the desktop as an ISO formatted disc instead of a UDF formatted disc.

    Also, try other DVD discs and clean the disc with a DVD approved cleaner such as Klear Screen from Merirrew Enterprises: http://www.KlearScreen.com .

    2. Update to a later version of the Apple DVD Player application available at http://www.apple.com/swupdates/.

    3. If you have a PowerBook computer, make sure the sound source is set for Zoomed Video. If you have a desktop computer select DVD from the Sound Source portion in the Control Strip.

    4. Disable any application programs that use background processes like background printing, receiving faxes, Virtual Memory/Ram Doubler, and File Sharing.

    5. DVD intellectual property restrictions require that Apple DVD Player work with only one region of DVD discs. When the first disc is played, the software is set to that region. After this it can only be changed four more times, and then it is permanently set to that region.

Document Information
Product Area: Computers
Category: General Topics
Sub Category: General Topics

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