When faxing from a Performa 6400/180 with an internal Global Village modem and Mac OS 8.5 installed, an alert box appears with this error message: "Transmission failed because the modem did not respond."

Symptom

When faxing from a Performa 6400/180 with an internal Global Village modem and Mac OS 8.5 installed, an alert box appears with this error message: "Transmission failed because the modem did not respond." (See Figure 1.)

Figure 1 Telecom Status window

Solution

Workaround

Note: This workaround is not supported by Apple.

1. Install the Serial Modem software. The Serial Modem installer may be found on a Mac OS 8 or Mac OS 8.1 CD, in the Apple Telecom folder, which is in the CD Extras folder.

2. After installation, open the AppleFax application, select preferences, select modem, and choose Apple Serial Modem instead of Geoport (see figure 2). AppleFax should now work correctly.

Figure 2 AppleFax preference window