TITLE
    At Ease: Unlocking iMac Hard Disk
Article ID:
Created:
Modified: 		30939
4/1/99
4/18/00
TOPIC

    This article tells how to use the Unlock utility to unlock a hard disk that has been locked by At Ease.

DISCUSSION

    Note : An iMac computer's hard disk can be locked by At Ease only if it has been reinitialized to Mac OS Standdard format (HFS). At Ease is unable to lock a Mac OS Extended format (HFS+) formatted disk. For further information on At Ease and Mac OS Extended format, please see:

    TIL Article 30360: " At Ease 5.0: Disk Security Does Not Work With HFS+ Formatted Drives "

    Since the iMac has no floppy drive, an alternative means of running the Unlock Utility is required. Fortunately, the iMac Install CD allows the computer to access a network while started up from the CD. Follow these steps:
      1. Make sure that the At Ease Unlock Utility is installed in a shared folder on the Admin station or on the At Ease server. If you are not able to locate the application on a computer, it can be installed from the Apple Network Administrator Toolkit CD.
      2. Start up the iMac from its Install CD.
      3. Mount the shared folder on the iMac desktop through the Chooser.
      4. Run the utility. In order to run the Utility you must have the Unlock password, which you can get by calling Apple Technical Support.

    After you have unlocked the disk, you must perform standard troubleshooting for the flashing question mark symptom. For assistance, refer to TIL 13784: " Flashing Question Mark on the Screen: Causes and Cures "

    For related information see the following article:
    Article 24622: " At Ease: Flashing "?" and Drive Not Mounting on Workstation "

Document Information
Product Area: Apple Software
Category: At Ease
Sub Category: General Topics

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