This article explains how to change the prototcol Apple Remote Access uses when the error message "Connection attempt failed: Error "-7117" was detected" appears on your screen.

When connecting to the internet using Apple Remote Access, the computer may appear to stop responding (hang, freeze). If you watch the status in the Remote Access control panel and you notice the connection attempt hangs while determining protocol, then the protocol needs to be changed. This article explains how the protocol in Apple Remote Access.

Figure 1 Status Screen


If allowed to continue, an error message appears on the screen:

Figure 2 Error Message


To resolve this you need to click on the Options button in the lower part of the Remote Access screen.

Figure 3 Options Screen


Next, select the Protocol tab. If you're receiving this error, the selection "Use protocol" is most likely set to Automatic.

Figure 4 Option Screen - Protocol Tab


Change the Use protocol pop-up menu to match the protocol offered by the remote server. For standard internet connections, the correct setting is PPP. If you are connecting to an Apple Remote Access server, use ARAP.

Figure 5: PPP Screen - PPP Selection

Click OK. The new settings are immediately in effect. You will be asked to save the changes when the Remote Access control panel is closed.