TOPIC
When I try to print to my Color StyleWriter 2400/2500 I receive the error message, "The ink cartridge is not installed properly or missing." I have a cartridge installed and checked to see that it is installed properly. What causes this error message?
DISCUSSION There are generally three causes for this symptom:
2. A bad connection of the print cartridge to the contacts on the carriage assembly. 3. A bad print cartridge. 1. First, if you have not purchased and installed an optional localtalk module on your Color StyleWriter, check to make sure you are using a peripheral 8 (serial) cable to connect the printer to the computer. A peripheral 8 cable is a single-piece, round cable with 8 pins at each end. 2. Check the connections between the print cartridge and the carriage assembly. Remove the print cartridge and check the electrical contacts on the printhead and carriage assembly for signs of contamination. If needed, carefully clean the contacts with a non-residue cleaner such as alcohol and a Q-tip. Let the contacts dry completely before reinstalling the print cartridge. Important: Clean only the electrical contacts with the cleaning solution. Cleaning the other areas with the wrong type of cleaning solution may cause damage (may break down rubber rollers, contaminate printhead nozzles, and so forth). 3. If cleaning does not resolve the symptom, it may be necessary to replace the print cartridge. There are three types of print cartridges that can be used on the StyleWriter 2400/2500 printers. The PhotoGrade (Color StyleWriter 2500 only) and High-Capacity Black Cartridge consist of an integrated print cartridge and ink tank assembly that is replaced as a whole unit. The color cartridge consists of the print cartridge and separate replaceable color and black ink tanks. As long as ink remains in the original ink tanks they can be transferred to the replacement color cartridge. If the problems continue consult your local service provider for assistance. |
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| Document Information | |
| Product Area: | Printers |
| Category: | StyleWriters |
| Sub Category: | Color StyleWriter 2400; Color StyleWriter 2500 |
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