When attempting to download a file from the Internet, the download process does not seem to begin, and the Web browser may display a "Setting Passive Mode" status message.

Symptom

When attempting to download a file from the Internet, the download process does not seem to begin, and the Web browser may display a "Setting Passive Mode" status message.

Products affected

• Mac OS 9

Solution

1. Open the Internet control panel.

2. Click the Advanced tab.

Note: If you do not see an Advanced tab, choose User Mode from the Edit menu and click Advanced, then OK.

3. Click the File Transfer icon to select it.

4. Click the "Use FTP Passive Mode (PASV)" checkbox to enable that option.




Figure 1 Internet control panel with "Use FTP Passive Mode (PASV)" enabled

5. Close the Internet control panel.