TITLE
    iTunes 1.0.x: Extension Has a Red "X" Through It at System Startup Time
Article ID:
Created:
Modified:
31306
2/13/01
3/21/01

TOPIC

    If the SoundJam Extension system extension is enabled, the iTunes Extension may not load at system startup time.


DISCUSSION

    Symptom

    When the computer starts up you see an iTunes Extension icon that has a red "X" through it.



    Figure 1 iTunes Extension icon with red "X"


    Products affected

    • iTunes 1.0.x
    • SoundJam

    Solution

    Use the Extensions Manager control panel to disable the SoundJam Jam Extension (see Figure 2), or remove the SoundJam Extension from the Extensions Folder located within the System Folder.



    Figure 2 Extension Manager

    Notes

      1. iTunes and SoundJam will both function with the SoundJam Extension disabled. Disabling the SoundJam Extension will disable SoundJam's ability to look up CD track information in the Finder, but other features will still function.
      2. This issue has been resolved in iTunes 1.1, which is available for download from Apple's Web site at: http://www.apple.com/itunes/


Document Information
Product Area: Apple Software
Category: iTunes
Sub Category: General Topics
Keywords: kmos90, kmos91

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