This article contains frequently asked questions (FAQ) regarding iTools iDisk, with answers to those questions. Additional iTools Services are listed a the bottom of the article.

Questions answered in this article:

1. What is iDisk?
2. Can members get more iDisk space?
3. Who can save information to the iDisk?
4. How do members know what is private and what is public on their iDisk?
5. Is information that I save on iDisk backed up?
6. Does iDisk work with other applications on members' Mac systems?
7. Can PC users connect to my iDisk?
8. Can members connect to iDisk using other technologies, like FTP?
9. Does iDisk work with AOL?
10. What can members store on their iDisk?
11. Can members use iDisk to post their own Web sites?
12. Does Apple provide technical support for these services?

Question 1: What is iDisk?

Answer : iDisk provides iTools members with 20 megabytes of free storage space on Apple's Internet servers to keep pictures, movies, and Web site files. iDisk comes with seven permanent folders. Six of the folders are available to you for storing or sharing things. The permanent folders are:

• Documents: The contents of this folder can be accessed only by the iDisk owner.
• Movies: Place iMovie or QuickTime files in this folder to share them over the Web.
• Music: Copy music files and playlists to this folder.
• Pictures: Place JPEG pictures here to use in creating your own custom iCards and to share over the Web.
• Sites: HomePage automatically saves any Web sites you create in this folder. In addition, you can "post" Web sites you have created on your Macintosh just by copying them into this folder.
• Public: Place any files and folders that you want to share with other iTools members in this folder. Any iTools member who knows your member name can see everything you place in this folder.

Question 2 : Can members get more iDisk space?

Answer : Yes, you can purchase up to an additional 400 MB of additional iDisk space. Visit the main iDisk Web page for more information.

Question 3 : Who can save information to the iDisk?

Answer : Each member has sole control over their iDisk. While any member can connect to any other member's Public folder, other members cannot add, modify, or delete your files. The Software Folder is read-only and is maintained by Apple with the latest software.

Question 4 : How do members know what is private and what is public on their iDisk?

Answer : In every member's iDisk there is a special folder, titled Public folder, from which any member can copy files. Files that members want to keep private can be placed in the iDisk Documents folder, to which only the owner has access.

Question 5 : Is information that I save on iDisk backed up?

Answer : While Apple makes every reasonable attempt to ensure that members' data will not be lost, we cannot guarantee the information placed on a member's iDisk.

Question 6 : Does iDisk work with other applications on members' Mac systems?

Answer : Yes. Members can save data to iDisk from applications just as they would save it to their hard drive.

Question 7 : Can PC users connect to my iDisk?

Answer : No. iDisk is an exclusive service for members. iTools members can share files with non-members using the Filesharing template in HomePage.

Question 8 : Can members connect to iDisk using other technologies, like FTP?

Answer : No. iDisk is designed to be directly integrated with Mac OS 9. Therefore it is not possible to connect to it using other technologies.

Question 9 : Does iDisk work with AOL?

Answer : Yes. As long as members have an Internet connection, an Internet service provider, and Mac OS 9, they can use iDisk.

Question 10 : What can members store on their iDisk?

Answer : Since iDisk works the way the rest of the Mac does, members can save anything they want, as long as they don't exceed its storage capacity of 20 megabytes.

Question 11 : Can members use iDisk to post their own Web sites?

Answer : Yes. Any Web pages copied into the Sites folder on the iDisk are automatically posted to the Web at the member's URL address.

Question 12 : Does Apple provide technical support for these services?

Answer : Apple has designed these services to be as easy to use as the Macintosh. However, should users have any difficulties, Apple provides an extensive online help library at http://itools.mac.com/1/help , and a detailed set of frequently asked questions covering every aspect of the services. An iTools section is also provided in the Apple users Discussions Forum at http://discussions.info.apple.com .

For additional information on iTools Services, see the following articles:

Article 72002: iTools Services: General Questions FAQ (Part 1 of 6)

Article 31325: iTools Services: iCards FAQ (Part 2 of 6)

Article 31326: iTools Services: EMail FAQ (Part 3 of 6)

Article 31328: iTools Services: HomePage FAQ (Part 5 of 6)

Article 31329: iTools Services: KidSafe FAQ (Part 6 of 6)