Power Computing provided the information in this article and it was deemed accurate as of 14 November 1997. Apple Computer, Inc. is not responsible for its content. This article is being provided as is and will not be updated in the future.

I am having problems with my CD-ROM drive. How should I begin troubleshooting?

Since your CD-ROM drive is a SCSI device, it is possible that you are having a problem with an external SCSI device that you may have connected. As a preliminary step, shutdown your computer, disconnect all external SCSI devices and restart. If your problems persist, continue troubleshooting.
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Q: When I put a CD into my Power Computing machine, the CD icon does not show up on the desktop like it should. Why not?

A: Your CD-ROM Toolkit Control Panel is probably not installed. Follow these steps to install it.

1. Open your Extensions Manager Control Panel. You will see a list of items in the main window. Scroll down on that list and locate the item called CD-ROM Toolkit. If it is on the list, put a check mark next to it by clicking on it one time. Close the window and restart. Your CDs should now mount.

2. If the CD-ROM Toolkit does not appear in the Extensions Manager, then it must be installed from the Power Computing CD supplied with your computer. To do this, you will need to boot the computer from the CD-ROM drive.

Place the Power Computing CD in the CD-ROM drawer and close it.

Restart the computer while holding the "Command" (the "cloverleaf" key next to the space bar), "Option," "Shift" and "Delete" (the big delete key next to the + and = sign) keys. This forces the computer to bypass the internal hard drive and use the CD-ROM as the startup disk. Continue to hold these four keys until the "Welcome To Macintosh" screen appears. You will know you are booted from the Power CD when the Power Computing logo is the desktop pattern in the background.

Note: If the Power CD icon appears on the desktop and the hard drive icon does not, you must mount the hard drive. To do this, open the CD, go into the "Utilities" folder, then open the "Hard Disk Toolkit PE" folder. Now double click on HDT Primer PE icon. In the window that appears, highlight the internal hard drive, usually the topmost item at ID 0. Then click on the button labeled Mount, located on the right-hand side of the window. Once the drive mounts, its icon will appear on the desktop directly beneath the Power CD icon. Now you are ready to install the CD-ROM Toolkit.

To install CD-ROM Toolkit from the RED CD
[Part #57247]
Open the "Bundled Software" folder on the Power CD. Inside of it you will see
another folder titled "CD-ROM Toolkit". Open it and drag the item labeled
"Installer" to your hard drive. Restart your computer while holding the Shift key
to boot with extensions off. Locate the "Installer" that you just copied to the
hard drive and double-click on it. Follow the on-screen prompts to install the
CD-ROM Toolkit. The next time you restart the computer, your CDs should mount.

To install CD-ROM Toolkit from any other Power CD
[Part #s 72763, 72795, 72803, 75609, 6010-1009-00]
Open the "CD-ROM Software" folder on the Power CD and double click on the item
named CD Software Installer. When the installer window opens, click on the button
labeled Install. Once the installer is finished, restart your computer. CDs
should now mount with no problem.
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Q: I followed the above instructions and still can't get CDs to mount. Now what do I do?

A: It is likely that you are experiencing an extension or control panel conflict. Open your Extensions Manager Control Panel. At the top of this window there is a menu called Sets. Change the chosen set to 7.5, 7.5.1, 7.5.2, 7.5.3, or 7.5.5 depending on the system version you are using. Next, scroll down on the main list and put a check mark next to the CD-ROM Toolkit. Close the window, restart the computer and your CDs should mount.
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Q: When I put in a CD, I get a message that asks, "Do you want to accelerate this CD?" Why do I get this message?

A: This is due to a setting in the CD-ROM Toolkit control panel. Open the CD-ROM Toolkit control panel. At the bottom of this window is an option to "Automatically build CD-ROM cache files". Put an "X" in the box next to this option and all CDs will be accelerated automatically.

Machines Affected: All