TITLE
    Troubleshooting FAQ from Global Village for GlobalFax
Article ID:
Created:
Modified: 		36442
12/3/97
12/8/97
TOPIC

    Power Computing provided the information in this article and it was deemed accurate as of 14 November 1997. Apple Computer, Inc. is not responsible for its content. This article is being provided as is and will not be updated in the future.

    When sending or receiving faxes, my computer freezes or I can no longer move my mouse.

DISCUSSION

    If your computer is crashing or hanging during a fax, check the following:

    1) Do you get an Error Type -1?
    If yes, are you using LaserWriter 8.0? If so, upgrade to 8.1.1

    2) Does your GlobalFax Address contain more than 57 characters?
    If so, please reduce the number of characters in your GlobalFax Address. You will need to readdress the fax, dragging the old address to the Trash and dragging the edited address into the Scheduled area.

    3) Do you have Virtual Memory on?
    If not, turn off Modern Memory Manager and turn on Virtual Memory. Please set Virtual Memory for 2M more RAM than you have. Certain applications may conflict with Virtual Memory. Check the manuals or the manufacturer of the program in question.

    4) Do you get a -29 error?
    Try removing or disabling other drivers you may be loading. You can use the Extensions Manager control panel to set up system only and add only the Global Village software.

    5) Are you using RAMDoubler?
    If so, they may have an upgrade available that will fix the problem Global Village has been experiencing with this software.

    6) Are you using Norton 3.0?
    There was a problem with the Speed Disk portion and Symantec issued a Press Release (Sept. 6, 1994). Symantec can be reached at 800 441 7234.

    7) Are you using Adobe Type Manager (ATM) 3.5, 3.6.1, or 3.8?
    If so, please remove Helvetica 24pt from the fonts suitcase and restart.

    8) Did you remove all SAM components before running the installer?
    You can do this by booting without extensions. You can use CD-ROM Toolkit to launch the CD driver if you need to do the installer from the CD.

    9) Are you running Virex 4.0?
    It needs to be changed from loading first to loading last. You can change this in the Virex control panel.

    Copyright Global Village 1997


    Machines Affected: All

Document Information
Product Area: Computers
Category: Power Computing Corp.
Sub Category: Troubleshooting

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