A list of telephone and Internet based resources for obtaining both service and support for your iMac.

Service
iMac is covered under the Apple One-Year Limited Product Warranty.

Consumers can take their iMac to the nearest Apple Authorized Service Provider for service. On site service for iMac is also available for an additional fee. To locate the nearest Apple Authorized Service Provider, visit the Find A Service Provider web page


Technical Support

The first place to visit is Apple's iMac Support page at: http://www.apple.com/support/imac

The iMac Support page has links to the most asked questions, discussion boards where you can post a question and get answers from Apple and fellow iMac owners and even send feedback to Apple on how to improve the iMac Support page.

Apple offers US customers ninety (90) days of complimentary support of Apple-branded products from the date of purchase.

After their 90 days of product eligibility have expired, customers will be offered a list of alternative support options, including the option of purchasing an AppleCare SupportLine contract. To find out about AppleCare SupportLine contracts and other fee-based options, visit our Support Options Web page at: http://www.apple.com/support/products/overview.html

Third-Party Software Support

For questions about the functionality or use of third-party software, customers should contact the appropriate third-party vendor, as follows.


Title Developer Contact
----- --------- --------
Kai's Photo Soap SE MetaCreations http://www.metacreations.com
Corporation 1-408-430-4200
support@metacreations.com

Total Access Earthlink Network http://help.earthlink.net/imac
1-800-395-8410

FAXstf STF Technologies http://www.stfinc.com
949-362-8461

MDK PIE http://www.playmatestoys.com/
http://www.shiny.com
1-714-428-2112
pie@playmatestoys.com

Nanosaur Pangea Software http://www.pangeasoft.net/
pangea@bga.com
1-512-367-8116
1-512-367-8117 (fax)
Attention: Brian Greenstone

Quicken Deluxe 98 Intuit, Inc. http://www.intuit.com/support/quicken
1-800-685-7369 (automated
phone support)
1-800-644-3198 (fax)
1-900-555-4699 ($1.95/minute)

Williams-Sonoma Broderbund Software http://www.mattelinteractive.com/aDefault.htm
Guide to Good 415-382-4700
Cooking Broderbund Software
Attention: Technical Correspondence
P.O. Box 6125
Novato, CA 94948-6125

Internet Explorer Microsoft http://support.microsoft.com/directory/

Netscape Navigator Netscape http://www.netscape.com/

America Online America Online US: 1-800-827-6364
Canada: 1-800-AOL-HELP
(1-800-265-4357)

Outlook Express Microsoft http://support.microsoft.com/directory/