This is the Table of Contents for the Web version of the Troubleshooting Handbook included with all Macintosh computers since November, 1997. You may download a pdf of the entire manual from the Apple Manuals Web site at http://www.info.apple.com/info.apple.com/manuals/manuals.taf .

Some of the chapters are broken into multiple articles, which is why there may be multiple links to a given chapter. In that case, please choose the link that best describes the content you're looking for:

Problems

The following topics are included in the Problems article:

• Computer Won' t Start Up
• Computer Won't Restart
• Computer Won't Shut Down
• You Hear Tones When Starting Up
• Screen Shows Single Folder With Blinking Question Mark
• Keyboard or Mouse Doesn't Work
• Message Appears
• Normal Desktop Doesn't Appear
• Hard Disk Icon Doesn't Appear on Desktop
• Computer Starts Up From Wrong Disk
• PowerBooks: Sleep Indicator Light Glows Steady Green
• Disc is Jammed

Solutions - Part One

The following topics are included in part one:

• Take Notes
• Wake Up Your computer
• Quit open applications
• Restart the computer
• Shut down the computer

Solutions - Part Two

The following topics are included in part two:

• Make sure your computer is getting power
• Make Sure the Monitor is Properly Connected and Adjusted
• Make Sure External Equipment is Properly Connected and Turned On
• Resolve SCSI ID Conflicts
• Check RAM disk settings in the Memory control panel
• Increase the Memory Available for System Software
• Re-bless the System Folder
• Make sure you're using the correct disk as a startup disk.

Solutions - Part Three

The following topics are included in part three:

• Remove a Jammed Disc
• Resolve system extension conflicts
• Reset the PRAM
• Make sure Memory & Expansion Cards are installed correctly
• Replace the computer's backup battery

Chapter 2: Starting Up From a CD

Chapter 3: Testing and Repairing Your Hard Disk

The following topics are included in chapter 3:

• Repairing Corrupted Data on Your Disk
• If Disk First Aid Cannot Correct the Problem
• Updating the Hard Disk Drivers
• Initializing a Hard Disk
• Testing the Hard Disk for Physical Damage

Chapter 4: Reinstalling Your Computer's Software

• Reinstalling System Software
• Performing A Clean Installation
• Problems During Installation
• Reinstalling Individual Applications & Restoring All Original Software

Chapter 5: Contacting Apple for Help