TOPIC
Use the following steps to help in troubleshooting the iMac modem. Pick the problem statement which best describes the difficulty you are encountering, and click on the URL link for further information.
DISCUSSION
1. The modem is unable to acquire a dial tone. Article 24789: " Troubleshooting "No Dial Tone" " Related alerts: 2. When the modem is not responding at all. Article 30893: " Remote Access: Modem Not Responding Alert " Related alerts: 3. When able to connect to the internet successfully, but not maintain the connection. Article 24803: " Troubleshooting Unreliable Modem Connections " Related alerts: 4. When connected to the Internet Service Provider yet unable to access any web pages. Article 24793: " Modem Troubleshooting: Cannot Load Web Pages After Connecting" Related alerts: 5. When attempting to use your computer's modem to make a connection through Remote Access, the following error message is displayed: "The connection attempt failed: An unexpected Open Transport error occurred." Additionally, the Modem control panel does not show an available serial port in its "Connect via" area. Article 25218: " iMac: Modem Extension Required for Dialing With Remote Access "
6. Modem Troubleshooting: Authentication Failures (no separate article) Related alerts: Likely causes: 7. Other Helpful Articles / Resources: iMac Internal 56K Modem Script (v.34) available from the Apple Software Updates Web site at http://www.apple.com/swupdates . Article 24708: " iMac: Modem Initialization Strings " Article 24643: " iMac: Ringer Equivalency Number (REN) for Internal Modem " Article 24482: " 56Kbps Modems: Getting The Fastest Connection "
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Document Information | |
Product Area: | iMac |
Category: | iMac Support |
Sub Category: | Online-Internet |
Keywords: | kimac |
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