This article contains frequently asked questions from the Mac OS Discussion Forum.

Issues covered in this article:

1. Does not wake from sleep or does not sleep when desired.

2. Error messages or unusual sounds during startup.

3. Memory fragmentation issues.

4. Type 1, 2, and 3 errors or unexpectedly quits.

5. Finder window items are in reverse order.

6. Third-party software issues following Mac OS update or upgrade.

7. Launcher issues: -192, -39, or window extends off the screen.

8. File Synchronization out of memory issue.

9. Printing Finder windows; printing is clipped.

10. Issues with DVD movie discs or the Apple DVD Player.

11. Hard disk seems to lose space / temporary items.

12. Finder menus missing commands like Sleep and Restart.

13. Computer takes longer than expected to start up.

14. Geoport modem and Mac OS 8.5, Mac OS 9.

15. Unable to delete or trash a file or folder.

16. Mac OS 9 would not install.

17. Application would Not Open Due To "Lib File Not Found" Errors.

18. Disk First Aid reports issues it cannot repair.

19. Modem does not connect, connects at a low speed, disconnects unexpectedly, or browser cannot view websites.

1) Question: My computer has difficulties with sleep or the Energy Saver control panel. The computer does not sleep when I want it to, or fails to respond when it should wake from sleep.

Answer: Please see these articles:

Article# 30894: " Mac OS: Energy Saver Troubleshooting "

Article# 58645: " USB Enabled Macintosh: Troubleshooting Sleep Issues "

Article# 25048: " Mac OS: Do Not Remove Multiprocessing Folder "

2) Question: My computer turns on but won't finish starting up. There's an error message or a strange sound.

Answer: Please see these articles:

Article# 16473: " Mac OS: Troubleshooting Startup Issues "

Article# 25145: " Mac OS 9: Stops Responding During Startup "

Article# 24431: " Mac OS: Error Type -41 "

Article# 14438: " Macintosh: Startup Issues Q & A "

3) Question: Sometimes I am told I do not have enough memory to open an application, but according to the About This Computer window I do. Also, it seems like the longer the computer is on, the more RAM Mac OS uses.

Answer: Please see these articles:

Article# 19064: " Mac OS: Avoiding Memory Fragmentation "

Article# 43039: " Emergency Handbook: Problems with Applications, Documents and Memory "

4) Question: In one or more applications I see Type 1 or Type 2 or Type 3 errors, or it unexpectedly quits.

Answer: Please see these articles:

Article# 12670: " Mac OS: Troubleshooting Type 1, 2, & 3 System Errors "

Article# 43039: " Emergency Handbook: Problems with Applications, Documents and Memory "

5) Question: In the Finder my documents are listed in reverse order (from Z-to-A instead of A-to-Z).

Answer: Please see article# 24640: " Mac OS: Finder Lists Are in Reverse Order "

6) Question : I just upgraded Mac OS and now I am having some difficulties with third-party software.

Answer: Check for updates to third-party application, utility, peripheral, and device driver software prior to performing a Mac OS upgrade or update. In some cases, software updates are needed from the third-party manufacturer to work with the newer Mac OS. If compatible software is installed and the issue(s) persist, it may be necessary to perform a clean installation of Mac OS, and reinstall the applications. Please see these articles:

Article# 30691: " Mac OS: When and Why to Perform a Clean Installation "

Article# 43034: " Troubleshooting Handbook: Performing a Clean Installation "

Article# 43039: " Emergency Handbook: Problems with Applications, Documents and Memory "

7) Question: I cannot use the Launcher. I get an error -192 or -39. Or, the Launcher window extends off the screen and I would like to return it to normal.

Answer: Please see article# 18445: " Mac OS: Error -192 or -39 Opening Launcher "

8) Question: When I try to use File Synchronization, I receive an error message and the software unexpectedly quits.

Answer: Please see article# 24711: " Mac OS: Out of Memory Errors With File Synchronization "

9) Question : When I print a window in the Finder, not all the icons or file names print. They get "clipped off" at the bottom of the window.

Answer: Please see article# 30859: " Mac OS: Print Window and Icons May Be Clipped "

10) Question : I am trying to play a DVD movie disc but am having difficulties playing the movie, or getting the Apple DVD Player to open.

Answer: Please see article# 58383: " Apple DVD Player: Troubleshooting Video Issues "

This article covers a wide variety of topics, including:

• audio synchronization
• hardware error messages
• video stuttering or pauses
• inaccurate warnings that a movie does not work with Macintosh computers

11) Question: I seem to be losing free space on my hard disk, especially if the computer stops responding when working with a large file. Disk First Aid does not find any faults, and Virtual Memory is disabled.

Answer: Please see article# 25134: " Mac OS 9: Temporary Items Not Deleted at Startup "

12) Question: Some choices are missing from my Finder menus such as Print, Sleep, and Restart.

Answer: Please see article# 25072: " Mac OS: Menu Differences Between Simple Finder and Regular Finder "

13) Question: My computer seems to take a long time to start up.

Answer: Please see article# 31175: " Macintosh: Reducing Startup Time "

14) Question: I have a Geoport modem. Since installing Mac OS 8.5 or Mac OS 9, I can no longer access the modem or dial my Internet service provider.

Answ er: Apple Telecom / Express Modem software is required to use a Geoport modem device, and it is not installed by Mac OS 8.5 or Mac OS 9. This software may work with Mac OS 8.5, but has not been tested with Mac OS 9.

Please see these articles:

Article# 30819: " Mac OS 8.5: Is Apple Telecom Supported? "

Article# 24663: " Mac OS 8.5: Where Is Apple Telecom? "

Article# 60536: " Mac OS 9: Unsupported Mac OS Technologies "

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15) Question: I am unable to delete a file or folder that is in the Trash.

Answer: Please see article# 8198: " Mac OS: Troubleshooting a File that Won't Go Away "

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16) Question: I am unable to install Mac OS 9. I get a message that this installer does not work with my computer; however, my computer works with Mac OS 9.

Answer: Mac OS 9 CDs are intended to be used with the type of computer that they shipped with. You may not be able to install Mac OS 9 if the CD came with a different computer. If you purchased a separate Mac OS 9 CD, please see these articles:

Article# 60725: " Mac OS 9: Before You Install Read Me "

Article# 60666: " Mac OS 9: Installing on NuBus-based Power Macintosh Computers "

Article# 60643: " Mac OS 9: Update Firmware Before Installing "

Article# 60493: " Mac OS 9: Troubleshooting Before or During Installation "

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17) Question: I cannot open an application because of a "____ Lib File Not Found" message.

Answer: Please see article# 24960: " Mac OS: Application Will Not Open Due To 'Lib File Not Found' Errors "

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18) Question: Disk First Aid finds reports, "Problems were found, but Disk First Aid cannot repair them."

Answer: Please see the "Disk First Aid" section of article# 16473: " Mac OS: Troubleshooting Startup Issues "

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19) Question: My modem does not connect to my ISP or connects at a lower-than-expected rate, or disconnects unexpectedly, or I cannot view websites with my browser.

Answer: Please see these articles:

Article# 24803: " Troubleshooting Unreliable Modem Connections "

Article# 24482: " 56Kbps Modems: Getting The Fastest Connection "

Article# 24793: " Modem Troubleshooting: Cannot View Web Pages After Connecting "