TITLE
    Troubleshooting Connections to Internet Accounts in Claris Emailer 1.X
Article ID:
Created:
Modified:
56610
9/6/95
3/13/98

TOPIC

    This information was provided by Claris Corporation on 16 March 1998, and incorporated into Apple Computer's Tech Info Library.


DISCUSSION

    If you are getting an unable to connect message via either a PPP/SLIP account or a direct POP account, make sure to check the following things in Claris Emailer:

    1. Choose SERVICES from the Setup menu, double click Internet, and make sure the Email Account field has your full POP address, password, and smtp server name.

    Incorrect Address: johndoe
    Correct Address: johndoe@pop.acme.com

    Incorrect SMTP Host: acme.com
    Correct SMTP Host: smtp.acme.com

    The address, password, and server name can be case sensitive and should generally be typed in all lower case. Further, in most cases, the domain name after the @ in the Email Account field is three parts as is the the SMTP host information.

    2. If the "Use Internet Configuration System" option is checked, uncheck it. Then fill in the fields manually if they are not already filled in. Claris Emailer 1.0v1 and Claris Emailer Lite 1.0v2 may swap information in the Email Account and Email Address fields from the Internet Configuration System incorrectly. This is only a problem if the two addresses are different.


    3. Check your service. Run another Internet application that you use such as Netscape or Mosaic to see if you can connect at all. If you CAN'T, your Internet Service may be down, or your MacTCP or PPP/SLIP configuration is wrong. In this case, it is usually best to contact your Internet Service Provider to check on the status of the network and your PPP/SLIP settings.

    Note: If you are dialing in through PPP, you may want to restart the Macintosh before attempting step three, as a hard close of the PPP issued from the ConfigPPP control panel will most likely require rebooting the Mac to ensure a proper connection on the next attempt.


Document Information
Product Area: Apple Software
Category: Claris Software
Sub Category: Claris Emailer


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