This information was provided by Claris Corporation on 16 March 1998, and incorporated into Apple Computer's Tech Info Library.

Apparently the problem is that certain AOLNet nodes are incompatible with the Rockwell chip set that Supra uses in their 28.8 modems. Supra Corporation is investigating the problem. In the meantime, you can add a \N5 to your modem setup string for the Supra and it will reportedly take care of the problem.

Adding or modifying a modem configuration in the Modem pop-up menu

You can add new entries to the Modem pop-up menu or modify existing entries. This allows you to create a set up for your modem that meets your specific needs.

1. In Claris Emailer, select a service that uses the Apple Comm Toolbox: either America Online or CompuServe.

2. Click the Edit button to open the Service entry.

3. Click the Configure button to display the Apple Modem Tool configuration dialog.

4. Choose ÒModify This MenuÓ from the Modem pop-up menu in the Modem Options area of the dialog box for the Apple Modem Tool.

5. If modifying an existing entry, click on the modem that you would like to modify.

If you are creating a new modem entry, click on the modem that is most similar to the modem that you would like to add. Selecting the modem first creates a duplicate of that modem configuration.

6. Click the Add button to add a new configuration or click the Modify button to modify an existing entry.

7. Make the changes to the setup.

8. Click Done to save your changes and return to the Connection Settings dialog box.

9. Choose the modem definition that matches your modem from the Modem pop-up menu.

10. Click OK to save this configuration.

If your modem is not listed in the Modem pop-up menu, consider contacting the modem manufacturer to see if they have a setup file for the Apple Modem Tool.