When using Sherlock to find information on the internet, I get an error when I click on any of the returned web links. The error states: An unexpected error occured attempting to access your browser.

My browser works fine if I use it separately. What could be causing this error?

There are a few possibilities for the root cause of the error. Before trying the following steps, ensure that the Internet Config 2.0 extension is installed in your Extensions folder. Then verify that you have selected the appropriate browser in the Internet control panel under the Web tab. If those two items are verified, then follow these troubleshooting steps:

1. Boot using your Mac OS 8.5 CD.

2. Delete the Find preferences in the Preferences folder inside your system folder.

3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.

4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.

5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.

6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.