This article is the Read Me for Apple Telecom 3.1.3.

Apple Telecom Software

• General
  
  The Apple Telecom software includes up to four programs, depending on your hardware configuration:
  
  Apple Telecom Status
  Apple Address Book
  Apple Fax
  Apple Phone
  
  Note: Apple Phone is not installed on certain hardware platforms, including Express Modem hardware.
  
  System Requirements
  
  This version of Apple Telecom is for use with PowerPC processor-based Macintosh, Performa, PowerBook, or PowerBook Duo computers running System 7.5 or greater.
  
  Apple Telecom and 68K Macintosh computers
  
  This version of Apple Telecom software is not supported on 680x0 Macintosh computers due to a bug in the CFM-68K Runtime Enabler extension. Apple Computer has recommended that customers with computers based on the 680x0 processor disable the CFM-68K Runtime Enabler extension and not use programs which rely on this extension.
  
  If you have a 680x0 Macintosh computer, Apple Computer therefore recommends that you not install this version of Apple Telecom. If you are sure that you want to install some or all of the elements of Apple Telecom software on a 680x0 computer, you must use the Custom Install option, because the Easy Install option will not install the software onto a 680x0 computer. Under certain circumstances you may experience difficulties, particularly if you are using other software that uses the CFM-68K Runtime Enabler extension at the same time.
  
  Software installation
  
  Apple Fax Gateway is no longer supported by Apple Telecom. If Fax Gateway is present on your hard disk, the Installer removes it.
  
  Apple Telecom Guide
  
  Accessing Apple Telecom Guide
  
  Apple Telecom Guide is available from the Guide menu whenever one or more of the Apple Telecom programs are active. At certain times, because of the number and sequence of active programs, you may need to choose Apple Telecom Guide twice from the menu in order to open it.
  
  Apple Telecom Guide and your modem software
  
  Apple Telecom Guide includes a Topic area called "Using the Modem" with information and instructions for configuring and using your modem software. Some of the questions and panels in this section apply to all modem control panels, while others are specific to a particular modem configuration.
  
  Note: Because the modem control panels are a part of system software and not the Apple Telecom software, context checking and coach marks for modem control panel intructions may not behave in the same way as they do for program instructions. Be sure to follow the available instructions as they are presented in order to receive accurate help.
  
  Apple Fax
  
  Sending a fax with a calling card or credit card
  
  WARNING If a calling card or credit card number is used when sending a fax, the card number along with the PIN is displayed on the fax cover page with the recipient's fax number. To avoid having your card number and PIN appear on the cover page, either send your fax without a cover page or delete the Recipient Fax Number field from your cover page before sending your fax.
  
  Apple Fax program location
  
  IMPORTANT The Apple Fax program is placed by the Installer on the startup disk. Do not move the program to another disk.
  
  Special RAM requirements
  
• Using Optical Character Recognition (OCR) increases the System Memory requirement by 2MB.
• Using FastPrintTM increases the System Memory requirement by 1.5MB.
  
  Changing date and time of your CPU
  
  If you need to change the date and time of your CPU, do so before opening Apple Fax.
  
  Removing fax storage folders
  
  To protect your fax documents, the fax storage folders ("Fax Waiting To Be Sent," "Received Fax Documents," "Sent Fax Documents") are protected from accidental deletion. To bypass this mechanism, drag these folders to the trash, restart your computer, and then empty the trash. New, empty folders are created for you.
  
  Large number of faxes in main window
  
  It is recommended that you avoid maintaining a large number of faxes in the Apple Fax main window. If the main window contains more than approximately 200 faxes (sent and received combined), this can slow down screen refreshing whenever you switch views in the main window.
  
  Fax Send recommendations
  
  Enclosures When you send a fax using the Quick Fax window, make sure that the documents you enclose for sending are all set to the same page format: either US Letter or A4 Letter.
  
  Do not enclose any document that cannot be opened by selecting it in the Finder and choosing Open from the File menu. If the document cannot be opened in this way, then Apple Fax cannot open the document for imaging. This applies to enclosures for Quick Fax and Apple Address Book Standard Mailer.
  
  Small memory programs If you have trouble faxing an open document from a program with a small memory footprint, such as Stickies, increase the size of preferred memory. Select the program and press Command-I to display the program Info window, then increase the value in the "Preferred size" field.
  
  Fax Receive recommendations
  
  Page length It is recommended that you avoid receiving a fax where the page length is greater than the US Legal format (14 in./35.56 cm.). The program ignores anything on the last received fax page greater than this length.
  
  Restart/shutdown Do not initiate a restart or shutdown while receiving a fax. This will break the connection without saving the fax.
  
  Fax Sender GX recommendations
  
  Sending Read Only files by Fax Sender GX To send a Read Only file by Fax Sender GX, open the file and choose Print from the File menu. You cannot use drag and drop to send a Read Only file.
  
  Setting preferences during a connection
  
  Attempting to change the Apple Fax preferences while there is fax activity is not recommended, as changes will not take effect until fax activity is completed.
  
  Apple Address Book
  
  Converting old address books
  
  The Installer preserves the Fax Terminal and AppleTel address book in a file called "Fax Addresses." This file is located in the Preferences folder inside the System Folder. Use the Address Book Translator program to convert this file to a new address book. The Address Book Translator is located in the Other Address Book Items folder inside the Address Book Folder inside the Telecom Applications folder.
  
  When you double-click its program icon, the Address Book Translator displays a standard file dialog for choosing a file to convert to the new Apple Address Book format. When you click OK, the file is converted and the new address book placed in the Address Book Folder.
  
  Faxing an address book
  
  Faxing an address book works the same way as printing from an address book. That is, you can fax either the entry list or the detailed information for the selected entry, depending on which panel is active.
  
  To fax detailed information for several entries, export the information you want to a text file, then fax the file.
  
  Optimizing an address book
  
  You may want to optimize your address books from time to time, especially after several entry deletions.
  
  To optimize the address book file, close the address book by holding down the Option key and choosing Close from the File menu. You can then reopen the address book.
  
  Using an address book located on a server
  
  It is not recommended to open or use an address book located on a server.
  
  Setting Location preferences for France and French phone numbers
  
  The new numbering system for French telephone numbers-effective 18 October, 1996-divides the country into five regions, numbered 01 through 05. This 2-digit code precedes the 8-digit local number, making all calls within France 10-digit numbers, including calls within the same region.
  
  Within France it is no longer necessary to use the code 16 for long distance calls, since the region code identifies the location of the number. International calls from France now begin with 00, like all other European telephone services, instead of 19. International calls to France require the country code (33), the region code minus the 0 (ie., 1 through 5), and the 8-digit local number.
  
  In updating your address books and Location settings, replace 19 in the International Access Prefix field of the Location preferences with 00, but leave the In-Country Access Prefix field blank. Enter the entire 10-digit number in the Number field of Telephone, Fax, and Pager numbers. Apple Address Book will display the correct dial string for all calls. For international calls, the initial 0, if there is one, is dropped from the number entered in the Number field.
  
  Apple Phone
  
  Special RAM requirements
  
  Using a Synthesized Voice script requires the use of Speech Manager. This increases the System Memory requirement by 1MB.
  
  Telephone handset compatibility
  
  Apple Phone telephone handset management complies with your country's PTT regulations. If your own telephone does not comply fully with these regulations, then it may not be compatible with Apple Phone.

If you are having trouble using the remote access feature, check the following:

• You may be using a Pulse phone instead of a Touch-Tone phone. Remote access only works with Touch-Tone phones.
• Both the modem control panel and Apple Phone must be set to receive calls. Check that the control panel is set to auto-answer and that the modem status reads, "The modem is ready for voice calls." Check that Voice Mail is set to On in Voice Mail view of the Apple Phone window.
• A voice script must be attached. Open the About Apple Phone box to confirm that the Simple Beep, Recorded Voice, or Syntesized Voice script is attached.
• If you are using the Synthesized Voice Script, and if there is no prompt, make sure that PlainTalk 1.4.1 or later is installed and that the voice file "Kathy" is in the Voices folder inside the Extensions folder of the System Folder.
  
  Maintain connection (DTMF 2) If you want to maintain a remote connection, remember to use DTMF '2' (Maintain connection) whenever you hear the beep signaling that the connection will soon terminate.
  
  Pause/Resume (DTMF 8) Only use DTMF '8' (Pause/Resume) at the start of a greeting message or at the end of the following status message. If you issue an '8' anywhere in between, it may go undetected.
  
  Configuring the Sound control panel for recording a greeting
  
  To record your voice greetings, make sure that the Sound In Options setting in the Sound control panel or the Monitors and Sounds control panel is set to "Microphone," and that the "Playthrough" checkbox is not selected. If you set Sound In Options to "Internal CD," you can record from the CD you are playing.
  
  Apple AudioVision Display Monitor
  
  If you have a Performa 5400 series computer, or if you are using an Apple AudioVision Display Monitor, you may occasionally have trouble with feedback if the Speakerphone volume setting is too high. If you experience feedback during dial progress monitoring or phone operations, decrease the volume slider in Phone View of the Apple Phone main window.
  
  Apple Phone Dictionary changes
  
  This section describes several minor changes to the Apple Phone Extension scripting dictionary from what is documented in the Apple Phone Scripting Guide, included on the Apple Telecom CD (or preinstalled on your hard disk in some configurations).
  
  Dial Tone
  
  Apple Phone Extension currently sends a dial tone message to the attached script when a dial tone is detected. Your attached script can provide a dial tone handler if you want to take action when a dial tone is detected. This message is not documented in the Apple Phone Scripting Guide, but you can refer to the description of the busy tone message for a similar example.
  
  Detach
  
  The detach event is not implemented in this version of Apple Phone Extension exactly as described in the Apple Phone Scripting Guide. In the current version, if an external script sends a detach message to Apple Phone Extension, it is passed on to the current attached script (similar to the forward or redirect messages). Apple Phone Extension does not automatically send the detach message as described in the Apple Phone Scripting Guide. Future versions of Apple Phone Extension may implement the detach event as documented in the Apple Phone Scripting Guide.
  
  Apple Telecom Installer: Custom remove
  
  If you want to use Custom Remove in the Apple Telecom Install window, it is recommended that you first restart your computer with extensions off.
  
  What goes where
  
  When you install the software using the Easy Install option of the Installer program, the files and resources listed below relating to the Apple Telecom software are installed on your hard disk.
  
  Note: To find out where the Installer places the files relating to your modem software and hardware, see the GeoPort/Express Modem Read Me included in your installation.
  
  Hard Disk:
  - SimpleText 1.3.1
  - Telecom Applications Read Me
  
  Hard Disk: Telecom Applications: Address Book Folder:
  - Apple Address Book (ppc) (Power Macintosh computers only)
  Other Address Book Items:
  - Address Book Translator
  - My Import File
  
  Hard Disk: Telecom Applications: Fax Folder:
  - Apple Fax
  - My First Fax
  - My First Apple Fax Script
  Cover Pages Folder:
  - Standard Cover Page
  - Sample Cover Page
  
  Hard Disk: Telecom Applications: Telephone Folder:
  - Apple Phone
  Remote Retrieval Scripts:
  - Recorded Voice Script
  - Synthesized Voice Script
  - Simple Beep Script
  
  Hard Disk: System Folder: Mimetics:
  - EasyReader Fax
  - NeuroneyeTM
  - US Dictionary
  - Country-dependent Dictionary
  
  Hard Disk: System Folder: Extensions:
  - AddressBookLib.ppc (Power Macintosh computers only)
  - Apple Phone Extension
  - AppleScriptLib
  - Fax Extension
  - Fax Sender
  - Fax Sender GX
  - Log Extension
  - ObjectSupportLib (Power Macintosh computers only)
  
  Hard Disk: System Folder: Extensions: Apple Phone:
  - Apple Phone Extension Prefs
  - Launch Apple Phone
  Main message box folder
  Recorded Sounds folder
  
  Hard Disk: System Folder: Extensions: Scripting Additions:
  Received Fax folder