TOPIC
This article explains how to eject a disc that is stuck in the CD-ROM or DVD-ROM drive.
DISCUSSION
This article covers repair procedures for authorized service providers on selected Apple products, but we have published them in the Knowledge Base for the general public for educational purposes. At this time, there are a limited number of repairs that a customer can perform and these are covered under the customer installable parts program http://www.info.apple.com/installparts . If you have not been authorized to perform these procedures, please contact Apple (800-APL-CARE in the USA) or your local authorized service provider to schedule a repair. DANGER! This procedure exposes you to high voltages that can result in death or serious injury. DO NOT ATTEMPT THIS PROCEDURE IF YOU HAVE NOT BEEN CERTIFIED AS AN APPLE-AUTHORIZED TECHNICIAN. Products affected Tools Required Procedure
Several things can prevent a CD or DVD from ejecting. In almost all cases, you will presented with a disk error dialog box that is similar to the following message (see Figure 1) if the iMac is unable to eject a disc:
Figure 1 Error Message
Note:
If the message indicates that the disk could not be ejected because there are files in use, quit all open applications and try ejecting the disk again.
UNEVEN EDGE OF THE CD OR DVD There are two levers on a slot-loading CD/DVD drive that help center a CD/DVD disc. Some CDs and DVDs have an uneven edge which can cause enough friction to prevent the disc from ejecting. If this happens follow these steps:
BOTTOM COVER MISALIGNED If the bottom plastic cover is misaligned it will prevent a CD or DVD from ejecting properly. You can usually tell whether the bottom cover is misaligned because the slot is distorted. If the top of the CD/DVD slot appears to be bowed downward then the bottom cover is probably misaligned. Refer to the take-apart procedure for instructions on removing and replacing the bottom housing. Refer to article 95067: "iMac: Removing the Bottom Housing".
|
Document Information | |
Product Area: | iMac (Slot Loading) |
Category: | iMac Hardware (Slot Load) |
Sub Category: | Troubleshooting |
Copyright © 2000 Apple Computer, Inc. All rights reserved.