This article provides troubleshooting information when a CD/DVD disc does not appear on the desktop of a Power Mac G4 (Gigabit Ethernet) computer.

Symptom

A CD or DVD disc does not appear on the desktop.

Products affected

• Power Mac G4 (Gigabit Ethernet)

Make sure the DVD drive's ribbon cable is installed securely in the drive by following these steps:

1. Shut down the computer.

2. Remove the power cord.

3. Open the door on the computer by pulling the latch.

4. Locate the DVD-ROM drive.

5. Locate the last connector on the ribbon cable that plugs into the back of the DVD-ROM drive.

6. Plug that connector into the drive's connector.

7. Push on the ribbon cable's connector to ensure a snug connection.

8. Close the computer's door.

9. Plug in the power cord.

10. Turn on the computer.

11. Insert a disc into the DVD-ROM drive and verify the disc appears on the desktop.

12. If the disc does not appear on the desktop, refer to article: 58382: " Troubleshooting a CD-ROM or DVD-ROM Disc That Does Not Appear on the Desktop ".

http://www.info.apple.com/installparts