TITLE
    Apple Remote Access 3.1.3: Read Me
Article ID:
Created:
Modified:
60336
4/30/99
8/17/99

TOPIC

    This article comprises the Read Me for Apple Remote Access version 3.1.3. This software was released by Apple 10 May 1999 and is available for downloading from the Apple Software Updates Web site. Use the following URL to access the download directly:


    http://asu.info.apple.com/swupdates.nsf/artnum/n11403

    Description
    Apple Remote Access Client software provides an easy, productive, and secure way to connect a Mac OS- based desktop or notebook computer to information and resources from a remote location.

    Requires
    Mac OS 8.6


DISCUSSION

    Contents

    What's new in Apple Remote Access Client 3.1.x - general
    What's new in Apple Remote Access 3.0 - general
    System Requirements
    Open Transport Requirements
    Apple Software Update Sites
    Before You Install Apple Remote Access 3.0
    Known Incompatibilities and Limitations
    • Using an Express Modem or GeoPort Telecom Adapter
    • Miscellaneous Information About ARA 3.0
    • Troubleshooting tips
    Notes for ARA 3.0 Server System Administration
    Modem Support
    Modem Script Generator
    Additional (Unsupported) Modem Scripts
    Modem Cable Requirements


    What's new in Apple Remote Access 3.1 Client - general
    • ARA 3.1 client has added support for MS-CHAP, including change password, and retry password.
    • ARA 3.1 adds compliance with RFC 1877 for handling DNS negotiation. The automatically negotiated DNS server addresses are listed in the log but do not display in the TCP/IP control panel. If DNS server addresses are automatically negotiated they will be first tried, and then addresses entered into the TCP/IP control panel will be used if the automatically negotiated servers are not available.
    • ARA 3.1 client offers improved compatibility with Windows NT-PPP servers.
    • The "Disconnect Remote Access" application has been removed and replaced with an application named "Remote Access Status", which can be found in the Apple Menu of Mac OS 8.6.
    • Apple Remote Access version 3.1 client is bundled with Open Transport 2.0 and replaces OT/PPP and ARA 2.1 client as part of the system release.
    • The 3.1 client release includes the most current modem scripts for Apple and 3rd party modems.
    • Interoperability with 3rd party AppleTalk/PPP servers has been improved. This improves compatibility with some older versions of Cisco IOS AppleTalk/PPP server software.
    • OT/PPP users will note that the Remote Access control panel replaces the PPP control panel.

    System Requirements

    ARA 3.1.3 client requires Macintosh OS 8.6 and Open Transport 2.0 to function, and is not compatible with any operating system prior to Mac OS 8.6.

    Before You Install Apple Remote Access 3.1.3
    • Save any special modem scripts from your system folder (extensions folder) prior to installing ARA 3.x.
      Please note that any previously installed Open Transport/PPP and ARA 2.x system software component will be replaced by ARA 3.x. ARA 2.x connection documents can be converted through the "import" button in the "Configuration" window of the Remote Access Control panel. Select "Configuration" from the file menu of the Remote Access Control Panel to display the "Configuration" window.
    • Although your existing Open Transport/PPP configurations will be automatically converted to conform to the ARA 3.x configuration format, you can save your existing configurations using the "export" button in the "Configuration" window. Select "Configuration" from the file menu of the PPP Control Panel to display the "Configuration" window. Using the export and import features also allows you to move configurations from one system to another.
    • If you have ARA 2.x/3.x personal server installed be sure to disable call answering, and set AppleTalk to something other than "Remote Only". Failure to do so may result in anomalous AppleTalk behavior.


    Known Incompatibilities and Limitations
    • The ARAP Client is not notified if new network services appear on the Server side. Specifically if the Client connects via ARAP to a network on which there is no router, when a router is started on the ARA Server network, the Client is neither notified that the new network connectivity is available nor can the Client access the new services available across the router. To see these new network services the user must disconnect the current ARA connection and reconnect.
    • Some Client connections set to the "Automatic" protocol in the Remote Access Control Panel may get the ARAP protocol even when the PPP protocol is available. The activity log will display what protocol is being used. If PPP protocol is desired, explicitly select that protocol under the protocol option instead.
    • ARA does not support AutoRemounter. Volumes mounted via ARA 3.0 prior to Sleep mode will not be automatically remounted.
    • ARAP or PPP connections will be disconnected if the machine goes into Sleep mode. The user will receive a "terminating ARAP or PPP connection" dialog upon wakening.
    • If Apple Remote Access is set to automatically disconnect when its Internet connection is idle, the software may not disconnect even though there appears to be no internet applications running. Certain types of software that maintain contact with the internet can prevent Apple Remote Access from disconnecting when the connection appears to be idle. Among these are e-mail software set to periodically check for mail, and network time synchronization software. To address this issue, manually disconnect using the Remote Access Control Panel, Remote Access Control Strip Module, or Applescript when finished with a network session.
    • Launching a non-X.25 ARAP file server alias is successful if the X.25 check box option is set. If you have installed the X.25 option for ARA 3.0 and have created a volume alias over an ARA connection using the X.25 option, but then find that you cannot reconnect to the volume later when using the alias, check to see if the X.25 option box is still checked in the ARA Options dialog. When the alias is created, the X.25 information is not stored into the alias. As a result, if the X.25 option box is unchecked, then ARA will use it's current setting and fail to connect via X.25 when the alias is used to establish the connection.


    Express Modem and GeoPort Telecom Adapter issues
    • If an ARA 3.0 Client launches an Apple installer on a remote server volume and the installer needs to quit any running applications, the connection will be dropped. Apple recommends dragging the application net install folder to the hard drive before starting an installation.
    • If an ARA Server using a GeoPort modem is shut down (using the Shut Down item in the Special menu) while a Client is connected, the Client may not receive a disconnect notification. The Client will eventually timeout. Apple recommends manually disconnecting Clients before shutting down the ARA Server.
    • If an ARA client using a GeoPort modem is shut down while there are open applications, the applications may display alerts to the fact that the connection has disappeared. Apple recommends manually quitting such application before shutting down the Macintosh.


    Miscellaneous Information about ARA 3.x
    • Users are recommended to not install Open Transport/PPP over ARA 3.x. ARA 3.x replaces Open Transport/PPP functionality. If Open Transport/PPP is installed over ARA 3.0, reinstall ARA 3.0.
    • When using PPP, the user must set the TCP/IP Control Panel to Connect via: PPP before connecting to an IP service. Attempting to set the TCP/IP Control Panel to Connect via: PPP after the connection will fail forcing a reconnection to any IP service.
    • On a Client only ARA System, if the Users&Groups Control Panel is opened, each "User" has an option to enable dial-in even though the server functionality is not present.
    • When using a Terminal Window upon opening a PPP connection, the Terminal Window will be closed if the user chooses the "Cancel" option. The terminal window can be brought up only once during a PPP session.
    • ARA 3.1.3 client supports 2.x aliases but ARA 3.x aliases cannot be used with earlier versions of ARA.
    • When traveling outside of the U.S., the user may need to manually edit the area code in the Remote Access setting to remove the leading "0" in the phone number as DialAssist does not strip the "0".
    • When updating to ARA 3.1.3, retain your Open Transport/PPP configurations by using the export and import procedures.

    Troubleshooting Tips
    • If your connection protocol is set to "Automatic" and the connection attempts repeatedly fails, set the connection protocol to either PPP or ARAP. Some servers are not compatible with Automatic connections.
    • When using Timbuktu 3.0.2 or later you should not click rapidly between different zones with some 3rd party remote access servers. The number of responses can overload the server and prevent display of devices in the selected zone until the remote access server is less busy. When dialing into an Ascend server it can sometimes take a long time (5-10 minutes) for all devices to be displayed. Apple, Ascend and Farallon are working to prevent this from happening through an update to one or more products.
    • When using the ARA Client from a network without zones or a single Macintosh, if the AppleTalk Control Panel is set to Ethernet, Timbuktu 3.0.2 or later may not display a list of zones after the connection to the remote network is made. The workaround is is to set the AppleTalk Control Panel to Remote Only.

    Modem Support

    Scripts that support many popular modems are provided on the Mac OS 8.6 installation CD. For the list of supported scripts provided with ARA 3.1.3, open the "Modem" control panel and click on the Modem pop-up menu to view the list.

    Apple now installs all modem scripts in the Modem Scripts folder (in the Extensions folder) instead of directly in the Extensions folder. Apple Remote Access 3.1.3 does not recognize modem scripts stored outside the Modem Scripts folder.

    Auto-routing of modem scripts has been disabled by the installer. Once Apple Remote Access 3.1.3 is installed, a modem script will not be routed to the Extensions folder if it is dragged into an active System folder.

    The Easy Install mode of the installer copies all of the Apple Remote Access 3.1.3 modem scripts to your disk. You can choose Custom Install to limit the installation to only the scripts you choose.

    NOTE : You can delete any unneeded scripts from the Modem Scripts folder, which is located inside the Extensions Folder.

    NOTE : You must use the Custom Install option in order to install X.25 functionality.

    Modem Script Generator
    The Apple Modem Script Generator has been provided in a separate folder on the MacOS 8.6 installation CD or on the Internet for users who prefer to generate their own modem scripts.

    Additional (User Contributed) Modem Scripts
    User and vendor contributed scripts are available online or in the Network Extras folder, in the Remote Access Folder on the Mac OS 8.6 installation CD. New modems are regularly introduced and Apple is willing to help publish scripts contributed by users to aid in making Apple Remote Access function with as many modems as possible.

    IMPORTANT : Scripts provided in the User Contributed folder are not tested or supported by Apple Computer, Inc., so you should contact the script's author or vendor rather than Apple if you run into difficulty using a script downloaded from the unsupported folder. These contributed modem scripts are provided on an as-is basis as a convenience to Apple customers. They are not warranted to be complete or free from errors, although Apple may choose to review and fully test some user-contributed scripts and include them in future versions of Apple software. If you want to provide Apple with feedback about particular user-contributed scripts, send electronic mail to the following address: msg@apple.com

    To find these scripts, go to the Apple Software Updates location and use the following path:

    http://download.info.apple.com/Apple_Support_Area/Apple_Software_Updates/
    English-North_American/Macintosh/Misc/User_Contributed_CCLs/

    Modem Cable Requirements
    Most modems require a cable that supports the data terminal ready (DTR) signal. In addition, certain modems require a cable that supports CTS/RTS hardware flow control. To support DTR, the cable must connect pin 20 on the DB-25 connector to pin 1 on the Mini DIN-8. To support CTS/RTS, the cable must connect pin 5 on the DB-25 connector to pin 2 on the Mini DIN-8 and pin 4 on the DB-25 connector to pin 1 on the Mini DIN-8. Contact your modem vendor or Apple-authorized dealer to obtain the necessary cable.

    Using an ISDN Terminal Adapter
    Apple Remote Access 3.x support serial connection speeds of 115,200 and 230,400 bps. By doing so, Apple enables Macintosh users to make ARA and PPP connections over ISDN lines at 64 kbps or even 112 kbps if the ISDN terminal adapters at both ends support channel bonding and proper modem scripts are used.

    NOTE : The "Connected at" line of the Remote Access control panel status box may not accurately reflect the connection speed of ISDN connections. A slower speed may be indicated because ISDN terminal adapter hardware does not report the establishment of second channel connections to the CCL script engine component of Apple Remote Access. This will usually happen if you use the Multilink PPP (MLPPP) version of an ISDN script.

    Connection speeds of 115,200 and 230,400 bps are not supported by the serial ports on most older Macintosh computers. Here is a partial list of Macintosh models that do have fast serial port support:
    Macintosh Performa 6100 CD seriesPower Macintosh 6100, 7100, 7200, 7300, 7500, 7600, 8100, 8500, 8600, 9500 and 9600 modelsWorkgroup Server 6150, 7250, 8150, 8550, and 9150 models

    NOTE : In general, ISDN terminal adapters have more configuration options than conventional modems. At this time it is not possible for Apple to support all combinations of these options for all the ISDN terminal adapters that are supported. We have attempted to write scripts that work with the most common ISDN configurations. You may have to get a revised script from your Internet service provider or network administrator if your server uses different options. You can also modify a script yourself using the Modem Script Generator or by editing the script text directly. You can find the Modem Script Generator in the Unsupported folder mentioned earlier in this document.

Document Information
Product Area: Apple Software; Communications-Networking
Category: Apple Remote Access (ARA)
Sub Category: ARA 3.x

Copyright © 2000 Apple Computer, Inc. All rights reserved.