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TITLE
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TOPIC
This article explains why Sherlock's Search Internet tab may be dimmed, leaving you unable to search the Internet, and provides the solution.
DISCUSSION
Sherlock requires that certain system software components be installed in order to search the Internet. If one or more pieces are disabled, missing or damaged, then you may need to enable, or reinstall them.
QuickTime 3 or later is required for all versions of Sherlock. Mac OS 8.6 installs URLAccess, and it is required for Sherlock to run on Mac OS 8.6 or later.
When Sherlock opens it verifies that necessary files are present for each Mac OS environment. If a necessary file is not present, Sherlock issues a dialog indicating what needed file is missing. See Figure 1.
Figure 1 Sherlock dialog box.
If you click the OK button, Sherlock continues to display error dialogs when it opens if the required software components are missing. If you click the Don't Show Again button, Sherlock opens without any notification, and the Search Internet feature are unavailable. Sherlock can still find by content, and find files.
If Sherlock's error messaging has been turned off, you may be uncertain which files are missing. To restore Sherlock to reinstate the error dialog when opened, drag the Sherlock Preferences file to the Trash. It can be found in the Preferences folder of the System Folder. When Sherlock is opened again, it issues error messages by default.
Use the Extensions Manager to enable the necessary files for Sherlock and then restart, to be able to use Search Internet.