TITLE
    Mac OS 9: Troubleshooting Setting Up Internet Access
Article ID:
Created:
Modified: 		60497
9/30/99
10/20/99
TOPIC

    This article provides troubleshooting tips for setting up Internet Access.

DISCUSSION

    Your modem doesn't appear in the list of modem types in the Modem Settings window of the Internet Setup Assistant.
    Copy the modem script file (CCL) supplied with your modem into the Modem Scripts folder in the Extensions folder. Additional modem scripts are available in the CD Extras folder on the Mac OS CD. If you can't find a script for your modem, contact the manufacturer of the modem to get this file. Once the file is copied into the Modem Scripts folder, your modem will appear as a choice the next time you open the Internet Setup Assistant.

    You have an internal modem, but the Port menu in the Modem Settings window of the Internet Setup Assistant does not include Internal Modem as a choice.
    • On computers with an internal comm slot, the internal modem shows in the software as if it were attached to the modem port. If your computer has an internal modem, but it does not appear as a choice, then Modem Port is the correct selection.
    • Some modems require special extensions to allow the computer to recognize them. Use the Extensions Manager control panel to turn on any modem extensions. You may need to reinstall the software that came with your modem if you cannot identify the required extension.

    Your modem appears in the list of modem types in the Modem Settings window, but your modem does not seem to be working.
    • Check to see that your modem is turned on and connected to your computer and to your phone line correctly.
    • You may need to contact the modem vendor to get an updated modem script. Once you get this script, copy it into the Modem Scripts folder in the Extensions folder (inside the System Folder).

    While you are attempting to create a new account, the line seems to have dropped or you get no response.
    When you create an account, the Setup Assistant places a call to an Internet registration server. Sometimes the server is busy temporarily and you can try to create the account again almost immediately.

    You used the Internet Setup Assistant to select your previous configuration, but now you can't connect to the Internet.
    Make sure the settings in the TCP/IP control panel are correct. Or, use the Internet Setup Assistant to create a new configuration with the correct settings. Contact your Internet service provider or network administrator to find out what your settings should be.

Document Information
Product Area: Mac OS System Software
Category: Mac OS 9.0
Sub Category: Troubleshooting

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