TOPIC This article describes the interaction between the Software Update feature (introduced in Mac OS 9) and certain "keep alive" Internet connection software. DISCUSSION Symptom After the Software Update control panel presents a list of updates and you click Install, nothing appears to happen and the updates are not installed. Solution Do not use the "Update software automatically" feature of the Software Update control panel if the use of a "keep alive" application is required to maintain your Internet connection. Follow these steps instead: 1. Click Update Now in the Software Update control panel. 2. Note the updates that Software Update lists. 3. Connect to the Apple Software Updates site at http://www.apple.com/swupdates/ . 4. Download and install each update. The Software Update feature quits all open applications as part of its preparation to install or update components. Some network connections require an active application to maintain the connection. Virtual Private Network (VPN) clients, and cable modem connections that require a "keep-alive" agent are usually instructed to quit by the Software Update mechanism thereby removing the means for the actual update to be performed. Provisions for several commonly known applications of this kind have been made in order for them to function with Software Update. However, VPN and cable modem authentication mechanisms often differ in their implementation and may require custom client applications. The Software Update mechanism may fail if such a custom application is required to obtain (and maintain) a network connection. Apple is investigating providing a means for universally allowing connections requiring an active application to function with the Software Update mechanism for future versions of Software Update.
|
||||||
| Document Information | |
| Product Area: | Mac OS System Software |
| Category: | Mac OS 9.0 |
| Sub Category: | Networking & Internet; Troubleshooting |
| Keywords: | kmos90 |
Copyright © 2000 Apple Computer, Inc. All rights reserved.