This article provides troubleshooting information for AppleShare IP 6.3.

• Check the user's e-mail address. If the user name contains spaces, then you must set up an Internet alias to use as the e-mail address.
• Make sure mail is enabled for the user and the user's mail is not set to be forwarded to another address.
• Make sure the DNS mail system is configured correctly by checking with your network administrator or Internet service provider. If you are using Mac DNS to provide DNS, check the MacDNS Administrator's Guide, in the MacDNS folder inside the AppleShare IP 6 folder on the server's hard disk.
• If the user's mail account is set up for an APOP-encrypted password, make sure that the user's mail application is also set up for APOP.
• If the user is having trouble receiving replies to mail that he or she sent, make sure that the user's e-mail address is correctly set up in the mail application's return information field.
• If you are sharing users and groups and have set up a user's mail account on a secondary server (by typing that server's DNS name in the Mail Account Location text box), make sure you've followed all of the steps to set up users and groups on a secondary server and to run the mail server on a secondary server. Then make sure the user's e-mail application is configured to log on to the correct server.